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James Hardie Building Products Inc. is the North American leader in fiber cement home siding and exterior design solutions. Hardie products offer long lasting beauty and endless design possibilities with trusted protection and low maintenance. The company pioneered modern fiber cement building products and continues to invest in innovation to transform the industry. James Hardie is a high-performance organization, with an unwavering commitment to Zero Harm. The company proudly employs a diverse workforce of over 3,000 employees across operations in North America.

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Strong Career Advancement Opportunity

TheMulti-FamilyPricing Rep I will be responsible for maintaining customer relationships with the highest level of service through data management, timely follow-up, a positive friendly attitude, and the support of other team members in meeting department objectives. TheMulti-FamilyPricing Representative is required to provide support and coordinate information provided by other functions within the Company including Sales, Customer Operations, Credit, and other Pricing groups. Additionally, the Multi-Family Pricing Representative maintains accurate information and customer profiles within our database and often utilizes other software applications. The Multi-Family Pricing Rep may occasionally provide functional backup to other areas of Pricing.

What You'll Do:

Customer Support -Provide exceptional customer service, including building and maintaining effective internal and external customer relationships (40%):

• Answer inquiries from both internal and external customers and takes customer requests, provide product and pricing information, resolve customer concerns with guidelines, respond to requests for information, and coordinate information between various facets of the company
• Follow up on requests for information and communication via phone and email messages, and voice mail messages
• Work with customers to ensure quote/contract accuracy and that all outputs meet company specifications
• Coordinate information and information flow between customers, Operations, and Sales
• Resolve customer concerns or issues within guidelines and escalate issues to management as needed
• Communicate accurate information regarding pricing, product availability, and expected turnaround timeframes to customers
• Assist the Customer Operations department with quote/contract related inquiries and issues

Data Administration- Effectively and accurately manages customer quotes and contracts of all Company products by (40%):

• Accurately enter quotes and contracts into the company's Customer Relationship Management (CRM) application
• Correct issues on contracts that impact orders processed by Customer Operations
• Reference price sheets and availability tables for all quotes and contracts to ensure that the most current information is reflected in the quote and contract
• Follow up on quote and contract change requests to ensure data is corrected and orders can be processed

Support JHBP Operations- Supports the department in meeting its objectives (20%):

• Run reports and manage data accordingly, e.g., regional quote reports and other data requests from Sales
• Forward errors related to company systems to the appropriate parties to resolve identified issues
• Interface with customers and sales reps to assist them in expediting quote and contract requests
• Participate in projects to improve accuracy, effectiveness, or efficiency of the system or process

What You'll Bring:

• High School Diploma or equivalent required
• Associates or Bachelor's Degree preferred
• Minimum of one year of experience within a customer service, inside sales, or order entry role
• Experience with CRM application within an SAP environment preferred
• Demonstrated ability to identify and understand issues and resolve customer inquiries and develop appropriate solutions quickly and effectively
• Demonstrated intermediate skills with MS Office and internet and ability to learn proprietary software
• Good interpersonal and oral/written communication skills with the ability to relate well and cooperate with others to effectively coordinate activities and accomplish goals
• Strong attention to detail
• Ability to handle multiple tasks simultaneously in a timely manner
• Ability to follow existing procedures and to identify efficiency opportunities and suggestions for areas of potential improvement (preferred)
• Ability to type quickly and accurately, ideally >40 wpm
• Ability to manage calls with a customer service presence
• Ability to travel an average of<5%

What You'll Receive

• At James Hardie, we recognize that our success depends on our people. We've worked hard to build a generous and competitive benefits program that demonstrates our commitment to our employees.
• Comprehensive low-cost co-pay Health Insurance; medical, dental, prescription, and vision insurance benefits for every 30+ hour full-time employee. Insurance starts on day one!
• 401(k) Retirement plan that will match 100% of employees saved dollars up to the first 6% of your salary
• Paid holidays, paid vacation including Jury Duty and bereavement leave
• Wellness Program
• Employee Assistance Program
• Parental Leave
• Community Involvement & Sustainable Solutions -Fire Resistant Siding to Help Rebuild the Grizzly Flats Community | James Hardie
• And more

Apply now and come "home" to Hardie!

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James Hardie Building Products Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, gender, sex, age, national origin, religion, sexual orientation, gender identity/expression, genetic information, veteran's status, marital status, pregnancy, disability, or any other basis protected by law.