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Job Description

PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability and diversity, equity and inclusion.

Responsible for maintaining systems and their associated operating systems for computer applications. Conduct analysis, create system specifications, develop, test, and implement operating systems. Utilize existing or new technology in the automation of processes. Evaluate software packages and provide recommendations to management.

• Provide operational support of the Mainframe, Windows, or UNIX systems computing environment. Responsibilities include OS and application software installations and upgrades, backup and recovery administration, adding/deleting users and peripheral equipment, troubleshooting system and application issues.
• Provide technical guidance for directing and monitoring information systems operations. Implement machine modifications to increase capacity of the system. Compile records and reports concerning production, machine malfunctioning and maintenance. May advise on workflow plans, methods, and procedures analysis. Analyze the results of monitoring the operating system(s) and recommend changes to improve processing and utilization.
• Perform all procedures necessary to ensure the safety of information systems assets and to protect systems from intentional or inadvertent access or destruction. Interface with the user community to understand their security needs and implement procedures to accommodate them. Conduct accurate evaluation of the level of security required.
• Monitor and respond to complex technical control facility hardware and software problems using a variety of hardware and software testing tools and techniques. Provides primary interface with vendor support service groups or provides internal analysis and support to ensure proper escalation during outages or periods of degraded system performance.
• Provide documentation for the support of information technology processes and procedures.
• Assist in the research and implementation of system administration software and hardware.
• Develop programs to support application and system operations.
• Provide technical input to assist in development of project planning.
• Perform additional responsibilities as requested or assigned.

In addition to the above, Analyst 3 responsibilities include:

• Perform research and make recommendations for network software and hardware. (25-40%)
• Provide technical recommendations for information systems operations network environments. Implement modifications to increase system capacity. Compile records and reports concerning production, machine operations, and maintenance. May advise on workflow plans, methods, and procedures analysis. Analyze the results of performance and systems management software and recommend changes to improve processing and utilization.
• Provide guidance and training for less experienced technicians.

• Bachelor’s Degree in Information Systems, Computer Science, or related technical field; or equivalent work experience. (Typically 4 years of additional related, progressive work experience would be needed for candidates applying for this position who do not possess a Bachelor’s degree. A minimum of 2 years additional directly related technical experience is required.)
• Three years related experience in Mainframe, Windows or UNIX operating systems support and analysis.
• Effective oral and written communication skills.
• Effective analytical and problem-solving skills.
• Ability to prioritize and handle multiple tasks and projects concurrently.

In addition to the above, the Analyst 3 requirements include:

• Five years related experience in Mainframe, Windows, or UNIX operating systems support and analysis.

Req Id: 112112
Company Code: PacifiCorp
Primary Location: SALT LAKE CITY
Department: PacifiCorp Corporate
Schedule:FT
Personnel Subarea: Exempt
Hiring Range: $87,600.00 - $118,400
This position is eligible for an annual discretionary performance incentive bonus of up to 12-15% of salary.

Benefits: Health care, retirement, paid time off, tuition assistance, paid short-term and long-term disability, paid bereavement leave. For more information, please visit:

Employees must be able to perform the essential functions of the position with or without an accommodation.

At PacifiCorp, we celebrate diversity, equity and inclusion. PacifiCorp is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, medical condition, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law.

All offers of employment are contingent upon the successful completion of a background check and drug screening.

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