Posted 10 hours ago
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Description
Position Description • Assist in creating and updating support tickets in ServiceNow. • Help maintain all project documentation, templates, processes primarily in SharePoint. • Coordinate with the technical team supervisors to prioritize tasks as needed to meet targets. • Prepare and present oral and/or written technical reports and project presentations as needed. • Gather Business and Reporting Requirements from various Stakeholders. • Maintain various project tracking spreadsheets. • Coordinate with training team to create a training plan and training materials. • Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion. • Liaise with project stakeholders on an ongoing basis. • Set and continually manage project expectations with team members and other stakeholders. • Plan and schedule project timelines and milestones using appropriate tools. • Delegate tasks and responsibilities to appropriate personnel. • Identify and manage project dependencies and critical path. • Responsible for tracking project issues/resolutions and coordinating with software vendors and/or team members for resolution/feedback. • Supports project closure activities to include final reporting, lessons learned, knowledge transfer, and project document archiving.
Skills Required • Technically competent with various software programs, such as Microsoft Windows and Office 365, Excel, SharePoint, TEAMS. • Strong written and oral communication skills. • Strong interpersonal skills. • ServiceNow or Jira problem ticketing experience is a plus. • Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities. • Reacts to project adjustments and alterations promptly and efficiently. • Must be able to learn, understand, and apply new technologies. • Familiarity with project management software, such as Microsoft Project. • Demonstrated experience in personnel management.
Skills Preferred
Experience Required • 5 years direct work experience in a project management capacity, including all aspects of process development and execution. • Experience at working both independently and in a team-oriented, collaborative environment is essential.
Experience Preferred
Education Required • College degree in the field of Business or IT.
Education Preferred • Desired - Certifications in PMP
Additional Information -This position is responsible for preforming Project Management services for large enterprise IT projects. -Candidate will work 100% onsite. -This position is expected to end on 1/31/2025. -This a contract position with a possibility of converting to a merit position. -Ready to interview upon receipt of qualified applicants. -Please contact Acro with any questions.
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Skills Required • Technically competent with various software programs, such as Microsoft Windows and Office 365, Excel, SharePoint, TEAMS. • Strong written and oral communication skills. • Strong interpersonal skills. • ServiceNow or Jira problem ticketing experience is a plus. • Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities. • Reacts to project adjustments and alterations promptly and efficiently. • Must be able to learn, understand, and apply new technologies. • Familiarity with project management software, such as Microsoft Project. • Demonstrated experience in personnel management.
Skills Preferred
Experience Required • 5 years direct work experience in a project management capacity, including all aspects of process development and execution. • Experience at working both independently and in a team-oriented, collaborative environment is essential.
Experience Preferred
Education Required • College degree in the field of Business or IT.
Education Preferred • Desired - Certifications in PMP
Additional Information -This position is responsible for preforming Project Management services for large enterprise IT projects. -Candidate will work 100% onsite. -This position is expected to end on 1/31/2025. -This a contract position with a possibility of converting to a merit position. -Ready to interview upon receipt of qualified applicants. -Please contact Acro with any questions.
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