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Subject matter expert and trainer on transition issues related to front desk operations of clinic. Support staff transitioning to a new organization, and act as an advocate for change of necessary policies. To embed transition within the organization, delivering capability for staff to understand and respond appropriately to transition-related issues. Train all new employees meeting all deadlines.

Evaluate current processes and make recommendations on how to integrate them into new processes within AON. Demonstrate a thorough and detailed understanding of all SOP's to ensure that they are applied appropriately during the integration process. Write SOPs and deliver them.

Demonstrates working knowledge of all facets of role, relevant regulations, and organizational and departmental policies and procedures. Performs other duties and projects as assigned. Performs all duties in accordance with regulatory requirements and organizational policies and procedures

Responsible for overseeing training of staff from various locations, both in person and via webinar.

Will be expected to assist in other areas when requested to ensure a smooth transition.

Extensive travel, including extended stays out of state will be required.

Education:

• High school education required.

Certifications/Licenses:

• Valid state Driver's License for travel to satellite offices and offsite meetings. Compliance with the company Driver Safety Operations and Motor Vehicle Records Check Policy is required.

Experience:

• Minimum 3 years of patient service specialist experience required
• Prior Training experience

Core Capabilities:

• Analysis & Critical Thinking: Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills. Must be detailed oriented with the ability to exercise independent judgment.
• Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters.
• Communication Skills: Good command of the English language. Second language is an asset but not required. Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback.
• Customer Service & Organizational Awareness: Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, as well as a positive employee, physician and community relations.
• Self-Management: Effectively manages own time, conflicting priorities, self, stress, and professional development. Self-motivated and self-starter with ability work independently with limited supervision. Ability to work remotely effectively as required.
• Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites.
• Leadership and Mentoring: Effectively lead and facilitate group discussions, coach, mentor, motivate, and engage others to align to a common goal. Ability to effectively lead projects from inception through implementation and assessment.
• Human Resources Management: Effectively hire, coach and support staff develop, as applicable, as well as manage resources, performance and employee relations, and supervise within established policies, procedures and legislation.
• Computer Skills:
  • Expert in MS Office Word, Excel, Power Point, and Outlook required.
  • Workday experience required.

Travel: >75%

Standard Core Workdays/Hours : Monday to Friday 8:00 AM - 5:00 PM. Occasional weekend work may be required pending transition needs.