Posted 3 hours ago
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Description
Eastridge Workforce Solutions is a leading provider of workforce management solutions, committed to connecting skilled professionals with meaningful career opportunities. Eastridge is seeking a Technical Support Technician for a pioneer in the medical technology sector specializing in noninvasive regenerative medicine products. This position is based in Scottsdale, AZ, and plays a crucial role in assisting patients who encounter technical difficulties with their medical devices. Apply today for immediate consideration.
Shift: Monday to Friday, 9:00 AM - 5:30 PM
Pay Rate: $20 - $24 per hour, depending on experience
Position Summary:
The primary responsibility of the Technical Support Technician is to manage incoming calls from patients, providing support and troubleshooting for technical issues with devices. The role requires excellent problem-solving skills, the ability to communicate effectively, and a commitment to maintaining positive patient relationships. The technician will also support various projects related to product development, materials, engineering, and patient care, serving as a liaison as necessary.
Essential Duties & Responsibilities:
Respond to and resolve technical issues, adhering to established policies and procedures.
Monitor the technical issue phone line actively.
Provide detailed troubleshooting assistance over the phone.
Ensure accurate documentation of technical issues and solutions.
Collaborate with the Lead Technician on new or recurring technical failures.
Recommend process enhancements to boost operational efficiency.
Assist with inventory management and other departmental tasks or projects as needed.
Core Competencies / Knowledge & Skill Requirements:
Knowledge of safety protocols for handling electronic devices.
Ability to understand and follow verbal and written instructions with minimal supervision.
Proficiency in interpreting procedures and adhering to processes.
Strong communication skills for effective troubleshooting with customers.
Intermediate proficiency in Microsoft Excel, Word, and Outlook.
Excellent organizational skills and attention to detail.
Effective time management and multitasking abilities.
Benefits: Use this link to learn more about benefits available to Eastridge’s temporary employees.From time to time Eastridge’s clients may offer additional benefits to Eastridge employees while on assignment.Information about those benefits will be communicated when applicable.
Eastridge Workforce Solutions is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees. Please note that Eastridge is unable to provide visa sponsorship to applicants.
Certain clients require Eastridge to perform background checks and Eastridge will consider qualified applicants with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds.
#ICOMPLUS
Shift: Monday to Friday, 9:00 AM - 5:30 PM
Pay Rate: $20 - $24 per hour, depending on experience
Position Summary:
The primary responsibility of the Technical Support Technician is to manage incoming calls from patients, providing support and troubleshooting for technical issues with devices. The role requires excellent problem-solving skills, the ability to communicate effectively, and a commitment to maintaining positive patient relationships. The technician will also support various projects related to product development, materials, engineering, and patient care, serving as a liaison as necessary.
Essential Duties & Responsibilities:
Respond to and resolve technical issues, adhering to established policies and procedures.
Monitor the technical issue phone line actively.
Provide detailed troubleshooting assistance over the phone.
Ensure accurate documentation of technical issues and solutions.
Collaborate with the Lead Technician on new or recurring technical failures.
Recommend process enhancements to boost operational efficiency.
Assist with inventory management and other departmental tasks or projects as needed.
Core Competencies / Knowledge & Skill Requirements:
Knowledge of safety protocols for handling electronic devices.
Ability to understand and follow verbal and written instructions with minimal supervision.
Proficiency in interpreting procedures and adhering to processes.
Strong communication skills for effective troubleshooting with customers.
Intermediate proficiency in Microsoft Excel, Word, and Outlook.
Excellent organizational skills and attention to detail.
Effective time management and multitasking abilities.
Benefits: Use this link to learn more about benefits available to Eastridge’s temporary employees.From time to time Eastridge’s clients may offer additional benefits to Eastridge employees while on assignment.Information about those benefits will be communicated when applicable.
Eastridge Workforce Solutions is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees. Please note that Eastridge is unable to provide visa sponsorship to applicants.
Certain clients require Eastridge to perform background checks and Eastridge will consider qualified applicants with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds.
#ICOMPLUS
