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Customer Service Rep II Westinghouse Electric Company We are searching for Customer Service Rep II. The position is a 9-month contract assignment. This position requires critical decision making to respond to and resolve non-routine customer requests, inquiries and complaints about billing, policies, etc. with knowledge of corporate procedures & policies. Position emphasizes public relations and effective revenue risk management. Handles situations, which may require adaptation of response.
Provides direction and guidance to less experienced team members. May receive inbound Assist telephone calls. Responds to assist agencies, inquiries in an efficient and courteous manner and records/processes commitments on customer's accounts as appropriate. Also, may work with Area Coordinators to resolve agency/customer issues. Reports fraudulent conditions to management.
Location: Houston, TX.
Job Duties & Responsibilities:
Receives customer's documentations, verifies customer's identity, possible fraud, switch Hold, etc.
Receives inbound calls from customers inquiring about pending enrollments for Residential and Small Commercial customers.
Performs outbound calls to follow up with customers to ensure the customer is aware of the hold in their order and the process to follow to execute the order of service.
Able to identify coaching opportunities for Care/Sales agents to ensure we are following the company's stablished rules.
Provide accurate reports in a timely manner to other departments as required, these reports provide critical agent's performance.
Provides coaching opportunities to 3rd party vendors in a professional way.
Provides agent coaching that support all customer growth initiatives.
Recommends process improvements to training and management teams.
Maintains working knowledge regarding compliance rules and company policies to ensure Customer Service reduces potential business risk.
Ability to meet attendance and storm duty requirements.
Required Qualifications
High School Grad / GED
Experience: 2+ years
Preferred Qualifications
EOE of Minorities / Females / Vets / Disability.
FL: 16535
Posted 4 hours ago LPN - Licensed Practical Nurse or RN Registered Nurse. Benchmark Senior Living Nashua Crossings Observes and reports any significant changes in resident behavior and health to the Resident Care Director, physician, family, RCAs, and Executive Director per state regulations. Directs and supervises the daily work assignments of the Resident Care Assistants Closely mentors, guides, and directs the Lead Resident Care Assistants in all aspects of their job. Coordinates care needs with community providers via an effective case management process Effectively balances service demands with supporting resident independence. Recognizes and assists in the prevention of elder abuse, neglect, and exploitation (financial and other) and reports to appropriate sources per state regulations. Responds to emergencies and personal emergency response system and knows when to call for backup. We believe in offering our employees meaningful benefits. Below is a sampling of the benefits we offer our associates. To find out more, please apply today! Medical, Dental & Vision Insurance provided by Blue Cross Blue Shield Spring Health Wellness Program aHealthyMe Wellness Program 401(k) offering with Auto-enrollment feature Life insurance benefit available date of hire, company sponsored. Long Term disability, company sponsored. Voluntary benefits that include Critical Illness, Accident Insurance and Hospital Indemnity BJ’s Club membership Tuition Reimbursement Working Advantage Discounts: including Movie Theaters, Theme Parks, Hotels, Sporting Events & Online Shopping Cell phone discounts with AT&T and Verizon Vacation and Health & Wellness paid time off. Up to 10 Holidays and more! LPN Requirements: Current state license as an LPN/RN and CPR certification Graduate of an approved LPN/RN program (per state requirements) Minimum of 1 to 2 years of experience working as a nurse preferred. Previous experience working with the elderly in a paid or volunteer position is highly desirable. %15705610% %%mednurse%% Posted 4 hours ago Shift Supervisor. Green Thumb Industries The Shift Supervisor is an adaptable and essential part of management who ensures the team upholds the Green Thumb values and behaviors each day. The ideal candidate for this job lights up the charts when it comes to setting a good example and keeping coworkers motivated. We are looking for a natural leader with mastery of our inventory of products and top-shelf customer service skills. Running a dispensary is always a joint effort, and the Shift Supervisor will also work with the General Manager and Assistant General Manager to make sure everything on the dispensary floor is running smoothly and according to rules and regulations. If you are someone blazing with passion for helping cannabis patients and customers and someone who always rises to the occasion of leadership, come grow your cannabis career with Green Thumb! Posted 4 hours ago PT Deli Sales Associate. Hannaford Supermarkets Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only local foods, but the preservation of farmland, local traditions and local jobs. The connection we have to the source of our fresh foods is core to the way we do business, becoming the first major supermarket in the United States to document that all its seafood products were sustainably harvested. Posted 4 hours ago Crowd HR Manager. RWS Thousands of crowd workers around the globe are the cornerstone of our fast-growing AI services business. As the Crowd HR Manager, you will build a scalable crowd model and be a partner for business operations. In close cooperation with local HR teams and the Supply Chain organization you will ensure that our engagement with colleagues and contractors is clearly defined, fair and always compliant with local rules and regulations. You and your small team will implement internal and external communication strategies and provide superior customer service and support to our online community. Posted 4 hours ago Material Handler - Nights - 17% shift diff. Lactalis USA Stonyfield, part of Lactalis US Yogurt, is an organic pioneer. We believe socially responsible businesses can change the world, and that organic is better for people and the planet's health. We passionately lead a better way to make food for healthy people and a healthy planet and our employees are at the centerpiece of this mission. Lactalis Group is the #1 dairy company in the world with over 85,000 employees in 94 countries. Posted 4 hours ago IT Client Cloud Support Specialist. Canon U.S.A., Inc. The fundamental purpose of our technology is to help our customers to run their businesses better - with less cost, with more security and with better productivity. We are a fast moving and agile technology company with a team of over 165 people in our four sales and support offices in Europe, USA, Singapore, and Japan. We are inventing new and better ways to help companies get maximum value from their printer and scanner fleet by helping them manage their printing costs, improve their office worker productivity through document process automation and increase their document security. We help print rooms to improve their efficiency by creating better print production workflow management technology. Posted 4 hours ago Accounts Payable Specialist. Vaco Vaco Boston has partnered with our client and we are currently seeking a detail-oriented and organized individual to join our finance team as an Accounts Payable Specialist. In this integral role, you will be responsible for managing the client's accounts payable processes, ensuring accurate and timely payments to vendors and maintaining financial integrity. Posted 4 hours ago Corporate Counsel - Bankruptcy & Litigation. Vaco By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. Posted 4 hours ago Maintenance Technician. Veolia North America A subsidiary of Veolia Group, Veolia North America (VNA) offers a full spectrum of water, waste and energy management services, including water, and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education, and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has approximately 10,000 employees working at more than 350 locations across the continent. Please visit our Posted 4 hours ago Description
We are searching for Customer Service Rep II. The position is a 9-month contract assignment. This position requires critical decision making to respond to and resolve non-routine customer requests, inquiries and complaints about billing, policies, etc. with knowledge of corporate procedures & policies. Position emphasizes public relations and effective revenue risk management. Handles situations, which may require adaptation of response.
Provides direction and guidance to less experienced team members. May receive inbound Assist telephone calls. Responds to assist agencies, inquiries in an efficient and courteous manner and records/processes commitments on customer's accounts as appropriate. Also, may work with Area Coordinators to resolve agency/customer issues. Reports fraudulent conditions to management.
Location: Houston, TX.
Job Duties & Responsibilities:
Receives customer's documentations, verifies customer's identity, possible fraud, switch Hold, etc.
Receives inbound calls from customers inquiring about pending enrollments for Residential and Small Commercial customers.
Performs outbound calls to follow up with customers to ensure the customer is aware of the hold in their order and the process to follow to execute the order of service.
Able to identify coaching opportunities for Care/Sales agents to ensure we are following the company's stablished rules.
Provide accurate reports in a timely manner to other departments as required, these reports provide critical agent's performance.
Provides coaching opportunities to 3rd party vendors in a professional way.
Provides agent coaching that support all customer growth initiatives.
Recommends process improvements to training and management teams.
Maintains working knowledge regarding compliance rules and company policies to ensure Customer Service reduces potential business risk.
Ability to meet attendance and storm duty requirements.
Required Qualifications
High School Grad / GED
Experience: 2+ years
Preferred Qualifications
EOE of Minorities / Females / Vets / Disability.
FL: 16535
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