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Help Desk Manager, Interoperability Services Quest Diagnostics Incorporated The Manager, Help Desk leads a team of support analysts with day-to-day operations and monitors help desk performance. The manager ensures that team members are coached on effective methods to research, troubleshoot, and deliver solutions. This resource will identify innovative approaches to support increased volume as well as changes due to technology and processes. This role requires interactions across IT as well as sales, clients, and vendors.
Manage team of approximately 17 support analysts in Help Desk organizationIncludes both Tier 1 and Tier 2 Analysts Manage a relationship with a 3rd party managed service provider to achieve SLAs Identify trending issues and formulate recommendations for improvement to share with tower VP and business stakeholders Deliver and execute on recommendations for improvement Gather key metrics to analyze help desk performance Monitor and measure volume to develop standards, improvements, or changes to workflows to enhance customer service Escalate critical or time sensitive issues and provide recommendations to resolve as appropriate Provide customer feedback to appropriate internal teams Ensure that team goals are met and adhered to. Required Education: Bachelor's Degree
Required WorkExperience:
7+years experience supporting end user clients in technical support setting Must have experience managing a help desk team Solid technical background with ability to distill information to non-technical audience Experience providing interface support. Skills:
Strong commitment to customer service through teamwork. Demonstrate solid grasp of key technical and process concepts related to all types of client connectivity issues. A combination of Information Technology, Customer Service and Project Management skills, or equivalent training. Excellent trouble shooting and problem solving skills. Proficient with interface support, general connectivity support and problem resolution procedures. Use of AI tools for incident management and resolution. Strong verbal and written communication skills to interact with internal business partners and external clients. Strong leadership qualities needed when directing Jr. analysts at Tier I and Tier II for complex technical issues. Solid understanding of Quest Diagnostic's escalation management procedures and/ or general Incident Management escalation procedures. Will need to work during non-traditional business hours to support multiple time zones. Eagerness to continuously increase and improve skill set. Experience in Health Care industry and/or clinical information systems support. Proficient with multiple LIS platforms that are currently deployed at Quest Diagnostics. Solid understanding of support tools, processes, and environment, including call tracking software (i.e. Service Manager) Care360, Interfaces, and HL7. Experience with ITIL standards and escalation procedures regarding Incident Management.
Posted 8 minutes ago PT Seafood Associate - 6094. The GIANT Company At The GIANT Company, we are passionate about building strong families and healthy communities, serving millions of neighbors across Pennsylvania, Maryland, Virginia, West Virginia, and New Jersey. We are committed to being an inclusive place to work and shop. Our shared values of care, courage, integrity, teamwork, and humor guide our work as we embrace the unique talents and differences of every team member. We also take pride in connecting families for a better future. If you're ready for a purposeful career, join our GIANT family. You'll help us make a difference while making some great connections and friendships along the way. Posted 8 minutes ago Clinical Nurse Specialist - F/T Days. Hackensack Meridian Health The Clinical Nurse Specialist is a Master's prepared Registered Nurse. Through advanced educational & clinical experience, the CNS is an expert in a specialized area in nursing. The CNS serves as a role model for excellence in nurse knowledge and clinical practice. The CNS role is organized around four major functions: clinical practitioner/consultant, leadership, educator and researcher. Posted 8 minutes ago Nurse Manager Assistant - NICU - F/T Nights. Hackensack Meridian Health The Assistant Nurse Manager is a professional, registered nurse who is a skilled communicator, collaborator and authentic leader. The ANM supports the organization in the execution of the nursing strategic plan and priorities. The ANM actively participates in unit and hospital decision-making and provides meaningful recognition to others. The ANM provides operational and administrative support to Nurse leadership. This position effectively coordinates staffing, supports throughput, quality and safety outcomes, staff competency, hiring, clinical and staff corrective actions, unit efficiency, quality care and other departmental activities to support the mission, vision and values of Hackensack Meridian Health . The ANM, in collaboration with the Nurse Manager, assesses, plans, implements, monitors and evaluates nursing practice and the nursing care delivery system with direct supervision of front-line staff. Posted 8 minutes ago Leave Administrator. Equiliem Hospital for Special Surgery seeks an experienced and results-oriented Leave of Absence Administrator to perform all tasks associated with the review, approval/denial and communication and payment of leaves of absence. In this highly visible and customer-driven role, you will be responsible for ensuring all Leaves are processed within the Hospital's policy guidelines and in accordance with all regulatory requirements. You will also work closely with a variety of HR colleagues and customers including Employee Relations, Benefits, Payroll, Occupational Health and outside vendors in managing the FMLA, NY Paid Family Leave, Short-Term Disability, Long Term Disability and Workers' Compensation programs. You will administer the payroll for all employees on approved leaves of absences, ensuring payments consistent with policy and applicable laws. In addition, you will serve as the main point of contact for employees and managers with inquiries regarding Hospital Leave policies and individual Disability and Paid Family Leave claims. You will provide support, address questions or issues regarding leaves of absence and other benefits to employees and managers. Posted 8 minutes ago Manager Nurse Practitioner DBS/Mvmt Disorder Program. Hackensack Meridian Health 2. The Advanced Practice Nurse (APN) component of the role is a clinical expert and patient advocate. This position manages a group of clinically complex or resource intensive patients. The APN is responsible for collaboration with the care team in the post-operative management of the implanted DBS systems, working with Neurologists and Neurophysiologist to adjust the DBS contact configurations and stimulating parameters, to optimize symptom benefit and minimize side effects. The APN provides clinical care to patients impacted by movement disorders and neurologic conditions. Performs the role of advanced practice nurse through clinical practice, education, research and consultation with multidisciplinary groups utilizing a holistic approach to wellness. Posted 8 minutes ago Financial Analyst, Budgets & Business Planning. Hackensack Meridian Health The Financial Analyst Budgets and Business Planning , is responsible for planning, monitoring, coordinating, collaborating, compiling and analyzing Budget and Business plans for the PSD network as assigned. They will assist in monthly financial information related to assigned areas. Will work closely with Operations, controllers, financial analysts, Administrative Directors, and the Executive Office on various analyses, projections, annual capital, and operating budgets, monthly close as appropriate and applicable. Job responsibilities include all financial aspects of Hackensack Meridian Health's (HMH) goals, which also include all operational matters affecting the preparation and reporting of monthly financial statements, budgeting, internal controls compliance, PeopleSoft general ledger build & maintenance, and oversight on outsourced accounting functions. Posted 8 minutes ago Registered Nurse - Cath Lab Hybrid OR - F/T - Evening. Hackensack Meridian Health team members. Here, competitive benefits are just the beginning. It's also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of Posted 8 minutes ago Neuroscience Account Manager - Indianapolis. SK Life Science The Neuroscience Account Manager (NAM) is responsible for driving SKLSI product sales within the Indianapolis, IN territory The NAM must demonstrate a strong understanding of the local healthcare marketplace and local payer landscape. The position requires a knowledge of appropriate disease states as well as the ability to communicate necessary technical, scientific and product information to called on Healthcare Professionals (HCPs) The NAM must be able to effectively collaborate with field-based personnel in developing effective Territory Business Plans that support SKLSI's Commercial objectives The purpose of the NAM is to drive Territory business results while establishing SKLSI as a future leader within the Central Nervous System (CNS) marketplace
Responsibilities
Duties and Responsibilities: Successfully complete all assigned training at a level deemed acceptable by the SKLSI Sales Training department and Sales Management Develop a Territory Business Plan that effectively translates SKLSI's Commercial objectives into actionable and achievable strategies/tactics at the Territory-level level Analyze data and manage territory to effectively target the sites of care that will produce consistently strong SKLSI business results over time Develop effective sales presentations for HCPs within the territory and close business by using PMRC-approved marketing materials and selling techniques to drive prescription growth Manage and deploy resources (e.g. budget for in-office meetings, speaker bureau programs, etc.) to ensure achievement of objectives on time, on budget, and fully in accordance with SKLSI's high ethical, regulatory, legal and compliance standards Acquire, leverage and retain knowledge of industry trends to become a more effective salesperson Meet established call plan and sales performance expectations Read, understand and utilize PMRC-approved materials to achieve SKLSI's specific product and business goals on a monthly, quarterly and annual basis Attend various sales training classes, sales meeting and national/regional conferences Complete administrative paperwork in a timely manner and provide reports to supervisor regarding call activity and HCP feedback as requested Support Home Office (HO) projects and initiatives as requested Comply with all SKLSI Human Resource policies, procedures and systems
Qualifications
Bachelor's Degree - Required 2+ years of relevant Sales experience required 5+ years of Sales experience working in the Pharmaceutical industry or related Healthcare markets preferred Epilepsy and/or CNS experience in Neurology preferred Work is typically performed in a field environment Daily travel is required Infrequent overnight travel is required May be required to routinely lift items ~25 pounds Sitting or standing for long periods of time Valid driver's license, suitable driving record and safe, operable motor vehicle Excellent written and verbal communication skills Posted 8 minutes ago Cultivation Technician. Green Thumb Industries Does everything you touch turn green? If so, then GTI is looking for you! As a Cultivation Technician you will provide the expert care and maintenance needed to grow healthy, strong cannabis plants, and be responsible for all aspects of plant growth. Our ideal candidate is a self-motivated, positive individual who can think of no better way to spend the workday than potting, pruning, and tending to the health of our cannabis plants with the utmost care and precision. Cannabis is a heavily regulated industry; therefore, all employees are required to follow safety and compliance regulations. Posted 8 minutes ago Description
The Manager, Help Desk leads a team of support analysts with day-to-day operations and monitors help desk performance. The manager ensures that team members are coached on effective methods to research, troubleshoot, and deliver solutions. This resource will identify innovative approaches to support increased volume as well as changes due to technology and processes. This role requires interactions across IT as well as sales, clients, and vendors.
Manage team of approximately 17 support analysts in Help Desk organizationIncludes both Tier 1 and Tier 2 Analysts Manage a relationship with a 3rd party managed service provider to achieve SLAs Identify trending issues and formulate recommendations for improvement to share with tower VP and business stakeholders Deliver and execute on recommendations for improvement Gather key metrics to analyze help desk performance Monitor and measure volume to develop standards, improvements, or changes to workflows to enhance customer service Escalate critical or time sensitive issues and provide recommendations to resolve as appropriate Provide customer feedback to appropriate internal teams Ensure that team goals are met and adhered to. Required Education: Bachelor's Degree
Required WorkExperience:
7+years experience supporting end user clients in technical support setting Must have experience managing a help desk team Solid technical background with ability to distill information to non-technical audience Experience providing interface support. Skills:
Strong commitment to customer service through teamwork. Demonstrate solid grasp of key technical and process concepts related to all types of client connectivity issues. A combination of Information Technology, Customer Service and Project Management skills, or equivalent training. Excellent trouble shooting and problem solving skills. Proficient with interface support, general connectivity support and problem resolution procedures. Use of AI tools for incident management and resolution. Strong verbal and written communication skills to interact with internal business partners and external clients. Strong leadership qualities needed when directing Jr. analysts at Tier I and Tier II for complex technical issues. Solid understanding of Quest Diagnostic's escalation management procedures and/ or general Incident Management escalation procedures. Will need to work during non-traditional business hours to support multiple time zones. Eagerness to continuously increase and improve skill set. Experience in Health Care industry and/or clinical information systems support. Proficient with multiple LIS platforms that are currently deployed at Quest Diagnostics. Solid understanding of support tools, processes, and environment, including call tracking software (i.e. Service Manager) Care360, Interfaces, and HL7. Experience with ITIL standards and escalation procedures regarding Incident Management.
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