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Customer Experience Advocate ESKER INC Job Description Job DescriptionDescription:Job Overview
The CX Advocate at Esker is responsible for taking care of Esker customers after solution implementation. Incumbents manage accounts and relationships with 20+ customers, maintaining deep knowledge of how customers use Esker products and suggesting how customers can improve efficiency. Customer Experience Advocates usually support one Esker platform.
Key Tasks/Duties:
Manage and deepen relationships with 20+ assigned accounts; meet commitments according to the appropriate Customer Experience Engagement Program; use experience and judgement to take care of customers and strengthen relationships. Provide a customer experience that maximizes customer utilization of Esker solutions and satisfaction with Esker services. Work with internal support and Professional Services teams to address customer needs; troubleshoot issues that arise in the course of configuring solutions. Maintain customer interaction and task assignment documentation. Reach out and collect feedback from assigned accounts; share feedback with relevant teams to improve the customer experience and influence future product releases. Measure customer utilization of installed solutions using established procedures. Learn how assigned accounts use Esker solutions; help customers maximize process efficiency; suggest how customer can best use solutions. Maintain knowledge of current Esker solutions to suggest how customers can use upgrades and improvements. Recommend and support implementation of processes that improve team efficiency and customer satisfaction. Perform complex configuration changes and build reports.
Requirements:Education Requirements:
Bachelor's degree or 2+ years equivalent experience Essential Experience:
Strong professional communication Time management Moderate technical skills to perform configurations Strong Microsoft Office product experience Experience using Salesforce or another ERP platform Resourcefulness and problem solving Strong customer and account management experience 2+ years in customer service, customer training, or account management Management of multiple customer accounts simultaneously Work in a professional team setting
Compensation details: 59800-74700 Yearly Salary
PId526d516b8e7-25405-34355100
Posted 18 hours ago Industrial Maintenance Technician | 1st Shift. Octopi Brewing Industrial Maintenance Technician | 1st Shift Monday-Thursday, 5am-3pm Total pay includes base. pay The base pay for this role may vary based on experience. Function : Responsible for maintenance on existing machinery and the building. Job Responsibilities: Inspect equipment and operating systems and take corrective actions when necessary. Plan and execute PM on all machines. Inspect production processes and come up with ways to make them more efficient. Select, order, and purchase materials for projects. Organize repair and routine maintenance of production equipment. Locate sources of problems by observing mechanical devices in operation; listening for problems; using precision measuring and testing instruments. Remove defective parts by dismantling devices; use hoists, cranes, hand tools, and power tools; examine form and texture of parts. Fabricate repair parts by using machine shop instrumentation and equipment. Organize relevant training sessions: Safety, Forklift training, etc. Ensure health and safety regulations are met. Maintain clear and concise communication with management, production, and brewery team members. Organize and communicate current and future projects, and work with each team to solve/fix issues. Contribute to maintained records of completed work. Participate in after-hours emergency response. Work in compliance with the provisions of the Occupational Health & Safety Act. Adhere to all PPE and GMP requirements. Maintain a clean, safe, and organized work environment. Complete duties as assigned by supervisor. About Our Team: We are looking for energetic candidates to grow with us at Octopi. As we complete our current expansion, we will increase the output of our state-of-the-art production and brewing facilities. Qualified individuals are detail-oriented, collaborative, growth-focused, and self-motivated. Our team is a community; we are open, informal and laid back, but also hard working and respectful of others. You should be as well. Offers of employment at Octopi are contingent upon clear results of a thorough background check. Background checks will be conducted on all final candidates, as deemed necessary. Job Type: Full-time Requirements: Position Requires: Willingness to learn new skills as required to become self-reliant. Ability and desire to foster positive working relationships with your co-workers. Ability to collect information and accurately relay that information in verbal and written form. Ability to stand, walk, and kneel for extended periods of time. Ability to lift up to 75lbs and push up to 175lbs at times. Flexibility with working hours. Required experience and skills: 3-5 years maintenance and machine experience. Low and high voltage electrical, a plus. Sanitary welding, a plus. Compensation details: 30-30 Hourly Wage PI3b843be2e2ec-25405-34294685 Posted 18 hours ago Asset Protection Agent - New Madison Outlet/Warehouse. Goodwill Industries of South Central Wisconsin, Inc. Assure compliance of company procedures; safeguard company assets, and advance company mission and objectives as directed by retail management. Protect the Donated Goods Retail assets in support of financial goals. Support loss prevention training initiatives to enhance employee and customer satisfaction and work towards creating a culture of safety and shrink reduction through established programs, policies and procedures. Posted 18 hours ago Maintenance Mechanic. ABR Employment Services The Maintenance Mechanic will perform tasks related to the maintenance of production equipment and facility machinery and parts. Provide support and expertise in dismantling, laying out, moving, changing, or erecting machinery and/or equipment. Posted 19 hours ago Packaging Lead | 3rd Shift. Octopi Brewing The Packaging Shift Lead will supervise a team in various packaging functions, operating the bottle filler, canning line, and kegger, as well as directing CIPs and preventative maintenance. This role is responsible for managing daily operations of the line they are assigned to – including staffing and team supervision -- making decisions that aid in efficient, quality production of products. The Shift Lead will coordinate day-to-day work with the Packaging Management Team. You will be accountable for your work and must follow safety brewery guidelines, SOP's, and cleaning procedures. Posted 19 hours ago Quality Grader Lead. Alsum Farms As a Quality Grader Lead, you arrive each day ready to sort between inferior or defective products and acceptable products and place them in the proper bins for further processing. You will inform management of any quality problems with the product. You will also need to maintain a clean workspace by following the master sanitation schedule. As a Lead Grader, you will be responsible for training new Quality Graders using the Company's grading standards. You will also be responsible for scheduling staff, accommodating for the fluctuating needs throughout the year. Posted 19 hours ago Resident Assistant - 2pm to 10pm. Goodwill Industries of South Central Wisconsin, Inc. Goodwill is an affirmative action and equal opportunity employer without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law. Our organization uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit Posted 19 hours ago Travel Physical Therapist - South Carolina. ATI Physical Therapy Explore ATI Launch and Explore ATI Passport are internal Physical Therapist travel programs offered by ATI, tailored to recent graduates, those looking to return to outpatient orthopedics, and experienced clinicians seeking new opportunities. The programs provide a chance to gain valuable clinical experience, broaden perspectives, and promote personal and professional growth. With a network of over 900 clinics across the U.S., clinicians in both programs can select and travel to multiple locations during the program. After completing the program, clinicians can choose to renew their travel experience or find a permanent home through the Roots program. Posted a day ago Commercial Sales Manager. Autozone The Commercial Sales Manager is responsible for driving the commercial sales within their AutoZone location. The CSM develops and maintains positive relationships with commercial customers by managing the acquisition and delivery of products, providing ongoing customer service, and maintaining expert knowledge on parts and inventory. The CSM exceeds customer’s expectation by delivering WOW! Customer Service to all AZ Commercial accounts by Living the Pledge everyday. Posted a day ago Experiential Therapist I. Rogers Behavioral Health Develops, plans, implements, facilitates, directs and evaluates experiential therapeutic programming based on patients’/residents’ needs. Documents within designated program areas. Coordinates, evaluates, and mentors others within the team. Is able to maintain basic staffing needs and daily functioning of the department in the leader’s absence. Has knowledge, skills and abilities in a wide variety of expressive and recreational media. The Experiential Therapist II has a thorough working knowledge of psychosocial functioning of patient/resident groups, as well as application of expressive and recreational activities within a psychiatric setting. These include, but are not limited to, adventure-based and environmental activities, sports, dance, group initiatives, arts/crafts, music, outdoor activities, art media, psychodrama, horticulture, ropes and challenge course. Posted a day ago Customer Experience Advocate ESKER INC |
Middleton, WI, US, 53562 Salary Range: $33,000 – $43,000 Salary range estimated by Zippia Apply Now Description
Job Description Job DescriptionDescription:
Job Overview
The CX Advocate at Esker is responsible for taking care of Esker customers after solution implementation. Incumbents manage accounts and relationships with 20+ customers, maintaining deep knowledge of how customers use Esker products and suggesting how customers can improve efficiency. Customer Experience Advocates usually support one Esker platform.
Key Tasks/Duties:
Manage and deepen relationships with 20+ assigned accounts; meet commitments according to the appropriate Customer Experience Engagement Program; use experience and judgement to take care of customers and strengthen relationships. Provide a customer experience that maximizes customer utilization of Esker solutions and satisfaction with Esker services. Work with internal support and Professional Services teams to address customer needs; troubleshoot issues that arise in the course of configuring solutions. Maintain customer interaction and task assignment documentation. Reach out and collect feedback from assigned accounts; share feedback with relevant teams to improve the customer experience and influence future product releases. Measure customer utilization of installed solutions using established procedures. Learn how assigned accounts use Esker solutions; help customers maximize process efficiency; suggest how customer can best use solutions. Maintain knowledge of current Esker solutions to suggest how customers can use upgrades and improvements. Recommend and support implementation of processes that improve team efficiency and customer satisfaction. Perform complex configuration changes and build reports.
Requirements:
Education Requirements:
Bachelor's degree or 2+ years equivalent experience Essential Experience:
Strong professional communication Time management Moderate technical skills to perform configurations Strong Microsoft Office product experience Experience using Salesforce or another ERP platform Resourcefulness and problem solving Strong customer and account management experience 2+ years in customer service, customer training, or account management Management of multiple customer accounts simultaneously Work in a professional team setting
Compensation details: 59800-74700 Yearly Salary
PId526d516b8e7-25405-34355100
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