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POSITION SUMMARY:

The HR Service Center (HRSC) Associate is responsible for providing basic HR support and guidance to employees and management on various HR-related matters. As the first line of defense they will handle in-person, phone and electronic requests, escalating to the HRSC Senior Specialists as needed. This includes answering employee questions and completing basic transactions related to HR policies and programs, including benefits, compensation, and employee relations.

Position: HR Service Center Associate

Department: Human Resources

Schedule: Full Time

ESSENTIAL RESPONSIBILITIES / DUTIES:

• Manage employee inquiries and transactions related to HR policies and programs, including benefits, compensation, payroll, and employee relations.
• Sit down with employees to answer benefits questions, provide guidance on open enrollment, address HR concerns, and ensure a positive employee experience.
• Assist with the maintenance of the reception area and conference rooms, maintaining the schedules for department conference rooms in a timely and accurate manner and working to resolve any scheduling conflicts.
• Coordinate HR-related communications between employees, managers, and third-party vendors.
• Ensure compliance with all applicable HR-related laws and regulations.
• Work with Payroll to resolve payroll issues and discrepancies.
• Provide and accept departmental forms and review for completeness for processes such as employment verification and tuition reimbursement.
• Assist with process improvement initiatives through tracking and elevating communication for the refinement of processes and procedures.
• Conform to hospital standards of performance and conduct, including those pertaining to patient rights, so that the best possible customer service and patient care may be provided.
• Utilize hospital's Values as the basis for decision making and to facilitate the division's hospital mission.
• Follow established hospital infection control and safety procedures.
• Perform other duties as needed.

JOB REQUIREMENTS:

EDUCATION: HS Diploma required; Bachelor's Degree preferred

EXPERIENCE: At least 1 year of experience in a Human Resources/Customer Service Center

KNOWLEDGE AND SKILLS:

• The ability to handle sensitive information discreetly with the upmost integrity
• Experience working with a team to achieve a common goal
• Strong customer service, interpersonal and problem solving skills
• Strong computer skills in MS Office and the ability to work on data entry
• Must be able to manage multiple priorities, think tactically as well as strategically, demonstrate objectivity, be results oriented, show initiative and creativity and have a bias for action.
• Strong computers skills, knowledge of Workday, Kronos and ServiceNow a plus.

Equal Opportunity Employer/Disabled/Veterans