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Job Description

Description:

JOB DESCRIPTION FOR THE MEDICAL RECEPTIONIST ARE:

• Schedules, reschedules, and cancels appointments as necessary.
• Schedules all appointments with the appropiate physician to ensure top quality care to patients.
• Updates, enters, and mails patient recall into the system as necessary.
• Answers telephone calls promptly.
• Addresses the caller's concern.
• Directs all calls to appropiate personnel.
• Identifies emergency calls and schedules appropiately.
• Keeps and active cancellation list and uses as necessary.
• Confirms all appointments.
• Obtains proper insurance information.
• Provides fee schedules and insurance information to patients.
• Collects co-pays or balances.
• Checks magazines for current dates.
• Picks up anything left behind by patients.
• Straightens/cleans and replaces chairs to original positions.
• Checks patients in, greeting everyone in a pleasant and professional manner.
• Tracks patients in the reception area and communicates with them, as needed.
• Evaluates chart data to verify all information has been received, completed, and signatures obtained.
• Scans patient's insurance card/ID.
• Ensures that proper authorization or referral is collected from the patient.
• Assists patients in obtaining authorization or referrals that have not been received by the practice.
• Enters all new patient demographic information into the computer.
• Places charts in bin for specific physician or technician.
• Marks arrival time of patients in office and makes sure that patients are seen on time.
• Assists other front personnel as needed.
• Must be able to cover numerous late nights a month and travel to other offices when needed.

Requirements:

JOB REQUIREMENTS FOR THE MEDICAL RECEPTIONIST ARE:

• Excellent customer service and communication skills.
• Accurate data entry.
• Ability to work as a team member.
• Management of multiple tasks simultaneously.
• Motivation to suceed.
• Empathetic personality with concern and respect for patients' needs.
• Composure under pressure.
• Competency in problem solving and decision-making.
• Team oriented.
• Management of multiple projects simultaneously.
• Strong organization with attention to detail.
• Pleasant personaloity and disposition.
• Honesty and integrity.
• Respectful treatment of patients and co-workers.

EDUCATION AND EXPERIENCE

• High school diploma or equivalent
• Two years minimum experience in customer service
• Basic typing, English, mathematical skills

The Medical Receptionist is a full-time position that offers benefits

The Certified Ophthalmic Assistant is a full-time position that offers benefits.

The American with Disabilities Act requires that responsible accommodations be made for qualified individuals to help perform the required duties and tasks of the position. Please let us know at the time you apply for the position if you need any special accommodations.

I have read and understand my Job Description.

___________________________________ ____________________

(Employee) (Date)

PM20

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