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Experience Designer (Senior)

Convergys | new south wales, new south wales, AU

Posted 8 days ago


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Description

Experience Designer (Senior) page is loaded Experience Designer (Senior) Apply locations ARG Work-at-Home posted on Posted 23 Days Ago job requisition id R1483607 Job Title: Experience Designer (Senior) Job Description The Design team culture within Catalyst is fundamentally human-centric. We strive to build a workplace experience that is both safe and supportive, enabling our designers to bring their best selves into their work. As consultants, we bring our human-centered approach to our projects, focusing on both client goals as well as their users’ goals. Our work is intentional, and we believe that intention should be reflected in our internal culture. Catalyst Design has deep expertise in omnichannel, brand, product, and platform design, and specializes in tech, transportation, healthcare, telecom, retail, loyalty, and more. As a large and growing part of Concentrix, we are expanding our impact to an even broader portfolio of clients, industries, and solutions. We are looking for passionate, quick-thinking designers to join our growing Design team. As a design consultant, you will use your skills to identify and solve business and human problems. You will work closely with small, tight-knit teams, and build your craft by being exposed to a variety of clients and projects – from pure human-centered research, discovery, and experience strategy, to working inside Agile development teams to deliver usable, delightful, and innovative UI. This role is remote and based in the U.S., and you will be part of a global community that includes designers in London, Buenos Aires, Sydney, and Dubai – just a few of our international locations. When you join Catalyst Design, you will be aligned with a Guild that best matches your skills and interests, along with your manager and fellow Guild members. A Guild provides executive oversight, shared expertise, and dedicatedcapability leadership in specific solutions, industries, methods,and deliverables. As you develop your design consulting expertise, you may align to different Guilds. Project assignments are never limited to your Guild alignment, and we strive to create opportunities for collaboration across our entire global Design community. Who you might be -- A designer with 3-6 years’ experience in UI, UX, graphic design, research, design strategy, motion graphics You’ve worked in a consulting, agency, or client-side design team You’ve seen a few rodeos where things didn’t go as planned and came out the other side You’ve built a reputation for reliable delivery and proactive escalation of things you or the project need to be successful What you’ll do as a mid-level designer -- Designers are expected to: Translate project scope and requirements into relevant design activities and artifacts that move the work forward in the right direction. Skillfully apply human-centered design to project work. Demonstrate expertise in our design tools and software. Take abstract direction for design tasks, then figure out what to do and make. Operate solo on smaller projects or provide scale of execution on large projects. Initiate and maintain positive collaborations. Have confident and articulate design dialogues with internal teams. Understand how their work supports and can influence client relationships. Actively participate in at least one Guild. In addition to the above, Senior Designers are expected to: Lead design on multiple medium-to-high complexity projects or be a dedicated designer on high-complexity work. Define design requirements (scope, workflow, outputs). Be a go-to proven expert for relevant and specific applications of human-centered skills and expertise for at least one Guild. Demonstrate comfort in solving for ambiguity at the project level, leveraging their experience and expertise. Lead pods or teams of designers on projects, being actively generous with expertise, giving constructive feedback, and effectively delegating work when needed. Demonstrate appropriate engagement across the project team and client. Effectively manage conflict and know when and how to ask for help with minimal drama. Gain client trust and independently own a design-focused dialogue. Present with clarity and confidence. Seek out opportunities to lead in informal and ad hoc situations. What we look for A growth mindset and proven ability to navigate ambiguity Humble collaborators who know what superpowers they bring to a team while also appreciating and leveraging others’ strengths Flexible and interdisciplinary thinkers driven to understand the real problem worth solving and solving it the best way possible A strong and diverse portfolio that both effectively communicates your design thought process and decision making and demonstrates your craft skills. Expertise with design software such as Figma, Miro, Adobe, Sketch, and InVision Excellent communication, presentation, and storytelling skills. Experience planning & facilitating productive workshops (in person & remote) If you are looking for an opportunity to bring your vision to life all while building a portfolio with top brands, drop us a resume and portfolio link. #ConcentrixCatalyst Location: ARG Work-at-Home Language Requirements: Time Type: If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents We will be the greatest customer engagement services company in the world, rich in diversity and talent. We will get there by embracing our culture. About Concentrix: We’re a company like no other. We are fanatical about our staff and are constantly helping them grow and achieve their career goals. We are a global workplace that offers YOU infinite possibilities! Company Overview: In a world full of average, we stand out. We believe experience is everything. Period. To achieve outstanding results, we’re disrupting the market by being absolutely obsessed with making our clients’ businesses better. We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. Our clients notice the difference too… in increased customer loyalty, improved business performance and differentiation in their markets. As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the world’s best brands. Concentrix. A passionate company powered by passionate people. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer. #J-18808-Ljbffr