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Job Description

Spectrum is a leading provider of facilities management services, offering a wide range of opportunities for professionals looking to make an impact in the industry. As a Spectrum facilities professional, you will have the chance to work with a team of experts dedicated to providing top-quality maintenance, repair, and operational services to a diverse range of clients. Whether you're interested in building maintenance, project management, sustainability, or any other aspect of facilities management, Spectrum has the resources, support, and expertise to help you achieve your goals. With a commitment to safety, sustainability, and client satisfaction, Spectrum is an ideal place to launch or advance your career in facilities management.

Spectrum is a leading broadband connectivity company and cable operator serving more than 32 million customers in 41 states. Through the Spectrum brand, the company offers a full range of state-of-the-art residential and business services, including Spectrum Internet®, TV, Mobile, and Voice. Spectrum’s commitment to serving customers and exceeding their expectations is the bedrock of its business strategy and the philosophy that guides its over 101,000 employees.

BE PART OF THE CONNECTION

As you, a Facility Assistant III at Spectrum, you will play a vital role in supporting the day-to-day facility operations of one or more locations. Your responsibilities will include performing various support assignments to ensure the smooth functioning of the building. You will be responsible for managing the Workplace Experience of the facility and should possess a general understanding of the tasks associated with a corporate facility. In this fast-paced, high-demand environment, it is crucial that you respond promptly and efficiently to requests while upholding the highest level of customer service and professionalism.

WHAT OUR FACILITY ASSISTANTS III ENJOY MOST

• Actively and consistently support all efforts to simplify and enhance the customer experience Serving as a mentor, providing oversight in training, guiding, and directing FA I and II employees on projects
• Maintaining the overall order and organization of the common areas throughout the facility Providing a consistent and effective level of customer service while responding to building occupants on issues
• Completing daily and weekly facility-related tasks and duties such as serving as a switchboard/receptionist, mailroom clerk, clerical assistant, etc.
• Proactively ensuring that conference/meeting rooms are properly equipped and maintained daily, and correcting any issues as necessary
• Assisting employees with conference room requests (visitors, parking, security, etc.), communicating reservation confirmations, room setup requirements, catering requests, and signage needs, and providing support when potential conflicts arise
• Maintaining the Outlook calendar for various meeting rooms on campus and assisting the Business Unit with meeting schedules and requirements
• Interacting with clients to obtain meeting requirements and schedules, planning meetings, events, and activities in the meeting rooms of a Facilities-mismanaged building
• Acting as the primary contact for client inquiries and concerns
• Overseeing additional client requests for meeting room setup, AV devices, and catering needs Inspecting meeting rooms to ensure they meet client requirements
• Developing and distributing meeting materials to attendees before the start of meetings Monitoring the conference website for the latest events accurately
• Maintaining a meeting guide for conference team members
• Maintaining the meeting calendar and ensuring event planning is on track
• Performing other assigned duties
• By actively participating in these responsibilities, you will contribute to simplifying processes, enhancing customer satisfaction, maintaining a well-organized environment, and ensuring the smooth operation of our facility.

You, as a member of the Facilities Department, play a crucial role in ensuring the smooth day-to-day operations of the location(s). You perform various support tasks to maintain a well-functioning building. You handle general maintenance and possess knowledge of corporate facility tasks. Operating in a fast-paced, high-demand environment, you prioritize prompt and efficient response to requests, delivering exceptional customer service with professionalism.

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

• Ability to read, write, speak, and understand English                                              
• Proficient with computers and MS Office software (Word, Excel, Outlook calendar & email)
• Good interpersonal, oral, and written communication skills
• Flexible, adaptable, independent and motivated team player able to work in a fast-paced environment
• Ability to provide quality customer service
• Ability to use standard office equipment (telephone, computer, printer, scanner, copier)
• Possess attention to detail, organization, and accuracy
• Ability to work overtime as the business needs dictate
• Ability to effectively and efficiently make use of time and resources
• Ability to maintain a positive attitude and work environment
• Occasional overtime required

Certificates and/or Licenses

• Valid driver's license with a satisfactory driving record within Company required standards

Working Conditions

• Office Environment

Preferred Qualifications

• Facilities support or related experience in a professional, corporate setting 4+ years

SPECTRUM CONNECTS YOU TO MORE

• Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company
• Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed
• Learning Culture: With a dedicated focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic career
• Total Rewards: See all the ways we invest in you—at work and in life

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