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Job Description

Location:

The ideal candidate will reside in or around Waltham, MA.

When you're part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers find cures for cancer, protecting the environment, or ensuring our food is safe. Your work will have a real-world impact, and you will be supported in achieving your career goals.

How you'll make an impact:

In this role, you will join our Instrument and Enterprise Services (IES) team as part of our Unity Lab Services (ULS) brand, which provides integrated solutions, instrument, and enterprise services to our valued customers.

Field Service Engineers are considered "remote" colleagues since they commute daily to customer sites to provide service. As such, Field Service Engineers are provided with a Fleet vehicle to allow for daily travel to multiple customer locations in their defined service area. Some overnight travel will be expected to service customers and participate in training programs.

You will handle various aspects of field service support and customer relationships within our Laboratory Equipment (LE) division. You will provide advanced services on laboratory equipment, including repairs, preventative maintenance, installation, and instrument qualifications, as well as being an advocate for Thermo Fisher Scientific.

What you'll do:

• Repair, install, and maintain a line of process water analysis instruments, and a variety of laboratory equipment products including incubators, centrifuges, cold storage (refrigerators and freezers), and other equipment as needed
• Schedules and completes detailed preventative maintenance and corrective service to ensure peak uptime of customer equipment
• Provide onsite service training to operators and site personnel
• Submit expenses and manage trunk stock inventory in a timely and accurate manner
• Document daily service actions through the company work order database
• Maintains courteous and knowledgeable communication with customers to ensure alignment of all aspects of the service events (status, cost, scheduling, etc.)

• Associate degree in Electronics or Engineering or High School Diploma or GED equivalent with 3 years of experience in analytical instruments
• Bachelor's Degree in Chemistry, or Electromechanical Engineering preferred
• EPA Certification preferred
• Accredited trade school certification- HVAC/R or Electronic Technician preferred

• A minimum of 3 years of experience in field service, Depot repair, manufacturing facilities or equivalent, servicing analytical instruments or laboratory equipment, etc.
• Experience in customer-facing positions preferred.
• Strong electronic/electrical and mechanical background preferred, refrigeration experience a plus
• Experience working with basic test equipment such as DMM, tachometer, and temperature devices, including hands-on refrigeration experience is preferred
• Ability to operate computers, smartphones, and related software efficiently
• Effective interpersonal skills; ability to prioritize multiple priorities with minimal direction
• Ability to work independently diagnosing and solving using schematics, diagrams, service manuals, and other technical resources

• Action Oriented - takes on opportunities and challenges with a sense of urgency, high energy, and enthusiasm, and consistently meets deadlines
• Strong Customer Focus - builds positive relationships and delivers customer-centric service
• Ability to lift 50 lbs with assistance, and carry 25-30 Lbs. continuously throughout the day
• Ability to drive frequently within the territory and travel overnight if required
• Maintain a valid driver's license and a safe driving record