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Job Description

Great Benefits

Medical

Dental

Vision

401K with a match

28 paid days off including company holidays

5 different Flexible Spending account options

New Era Technology is a global technology solutions provider with 4,500+ employees and offices around the world. New Era offers Cloud, Managed, Professional, and Security services, and delivers Collaboration, Data Networking, Digital Transformation, and Physical & Life Safety solutions to more than 14,500 customers worldwide.

We are looking for team members to contribute to and deliver our mission: To deliver and support technology solutions that securely connect people, places, and information. New Era Technology is a community of like-minded, like-hearted people who share the same vision and values.

Work alongside the finest team of highly skilled and industry-certified professionals who are encouraged to drive change and think outside of the box. As a team member, you will receive competitive benefits, industry training, and certifications. New Era Technology empowers businesses to embrace the future workplace. As customers shift their perspectives on where and how work happens, we are there to meet them with flexible, resilient, and productive solutions.

New Era Technology provides a team-oriented culture, a positive environment filled with an incredible staff, and a genuine passion for providing the best service to our customers worldwide. We believe that investing in our employees is the key to professional growth, delivering exceptional experiences for our customers, and setting the standard for excellence in our field.

We offer a growth-orientated, high-tech environment for employees. Along with our many benefits, you can expect a corporate culture that promotes personal and professional development. Our customer-focused teams are built on our core values: Community, Integrity, Agile, and Committed.

SUMMARY: We are looking for a skilled Field Technician to provide technical support and expertise to our clients in the field. The ideal Field Technician will have a solid understanding of Information Technology, excellent problem-solving abilities, and a customer-focused mindset. The Field Technician will be responsible for troubleshooting, diagnosing, and resolving technical issues, as well as providing on-site training and support to clients.

PRIMARY DUTIES:

· Conduct on-site installation, maintenance, and repair of servers, switching, firewall and access points.

· Diagnose and troubleshoot technical issues reported by clients in a timely and efficient manner.

· Collaborate with internal teams to resolve complex technical problems and escalate issues as needed.

· Provide technical training and support to clients on the use and maintenance of desktop and mobile applications.

· Document all work performed, including troubleshooting steps, solutions implemented, and any relevant client interactions.

· Proactively identify opportunities for process improvements and provide recommendations to enhance efficiency and customer satisfaction.

· Maintain a high level of professionalism and customer service while interacting with clients and representing the company on-site.

· Stay current with industry trends, technology advancements, and best practices to continuously improve skills and knowledge.

COMPENTENCY: Field Technician

REQUIRED EDUCATION: Bachelor's degree in Computer Science or equivalent work experience.

EXPERIENCE:

· Strong technical background with expertise in servers, switching, firewall and access points.

· Proficient in troubleshooting and problem-solving techniques.

· Excellent communication skills, both verbal and written, with the ability to effectively interact with clients and internal teams.

· Proven ability to work independently and prioritize tasks in a fast-paced environment.

LANGUAGE SKILLS: English

QUALIFICATIONS:

· 2-5 years of experience in a similar role, preferably in information technology.

· Willingness to travel to client sites as needed.

· Certifications such as Microsoft, Cisco and Fortinet are a plus.

WORK ENVIRONMENT: Remotely or at client site.

EXPECTED HOURS OF WORK: Monday-Friday 8am-5pm, occasional Saturday/Sunday or after hours dependent on client needs.

TRAVEL: Frequent local travel to client locations to service client sites.

PM21

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