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We are a global leader in measurement instruments and intelligence helping industries, nations, people, and the planet to thrive. From predicting hurricanes to optimizing renewable energy production, our technology is used where it matters the most - from data centers, windfarms and laboratories to airports, the Arctic and even the surface of Mars. With offices in 17 countries, our team of over 2,300 experts and 59 nationalities is committed totaking every measure for the planet. Driven by our shared purpose, curiosity, and pioneering spirit, we stay ahead and make a difference. At Vaisala, you don't have to fit in to belong.

Position Description:
We are currently searching for a Field Service Technician based in the New Hampshire area to join our Field Service team. This position is fully remoterole where work will be performed at customer sites and has the opportunity for occasional work-from-home days. The Field Service Technician is responsible for managing successful delivery of the Vaisala products and services within the assigned projects or service contracts in the Weather business area. This role will be responsible for having basic competency in one product line and is responsible for analyzing the customer requirements and installing base within assigned projects or contracts and decide, trouble-shoot and execute action plan to provide highest levels of customer satisfaction and profitability, within the Vaisala Sales Delivery Process. This role requires a current U.S. Passport and willingness to travel domestically and internationally, up to 75% annually.

In this role, you'll have the opportunity to:

• Perform basic technical service activities, including preventive and scheduled maintenance, troubleshooting, calibration, testing, programming, exchanging parts, and basic installation and repair, independently and with direction from supervisor(s) when necessary.
• Assist colleagues and supervisor(s) with more advanced technical service activities.
• Manage successful delivery of products and services within the assigned projects or service contracts.
• Analyze customer requirements and install base within assigned projects or contracts and perform or recommend repair, replacement, or other corrective action to provide highest levels of customer satisfaction and profitability.
• Provide effective end user support and issue resolution and manage escalated customer tickets in a timely and effective manner.
• Interact with customers on site and by phone or videoconference, including providing training, planning, and scheduling work.
• Implement approved system modifications, programs, and other such requests, including engineering change orders and software upgrades according to specifications.
• Prepare activity reports (site visit reports, service advisory reports for customers) on delivery projects and service contract activities, and other formal documentation such as configuration documentation, test documentation and certification, internal and external training documentation, and support documentation.

We're looking for people who have:

• Education and experience:
  • Associate's degree in electronics, electrical engineering, or another related field, or advanced technical certifications and 2+ years of field service experience required. Vaisala will also consider an equivalent combination of education and experience in a technical support professional role.
• Knowledge, Skills, and Abilities needed for the role:
  • Demonstrate effective interpersonal skills.
  • Understand the necessity for communicating and exercise judgement when collaborating with other employees and organizations inside and outside of Vaisala (i.e., service partners).
  • Proven customer relationship management skills
  • Professional documentation skills
  • Strong aptitude for learning technical concepts and tools.
  • Willingness to learn or knowledge of science-based applications for business area (e.g., Road/Runway Weather Information Systems, Renewable Energy (Wind, Solar), Weather Radars, Upper Atmosphere (Soundings), and Thunderstorm/Lightning.

ANTICIPATED SALARY RANGE: $33-$36 per hour ($68,000-$75,000 annually). (Salary is determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data). Additionally, we offer our employees a competitive benefits package which is outlined below.

Our Vaisala solutions contribute to societies and people's lives in over 150 countries - and can even be found in space. With our technological innovations for measuring weather, environmental and industrial conditions, we have a key role in solving the grand social and environmental challenges of our time. We offer you a career with a clear purpose and a chance to create observations for a better world. Take advantage of this opportunity and join our team to make a difference!

What we offer:

Our benefits package includes: health, dental, and vision insurance, flexible spending accounts, company paid life, long and short term disability, 401(K) plan with company match, a variety of voluntary benefits programs, fitness reimbursement, Employee Assistance Programs, and tuition reimbursement. We also offer holiday pay and a generous paid time off plan.

To be considered for this position you must currently be eligible to work in the U.S. Vaisala participates in the E-Verify employment verification system. Candidates are subject to a complete background check prior to an offer being a federal contractor, Vaisala reserves the right to enforce government mandated vaccination requirements for its employees.

EOE AA M/F/V/D

Vaisala is proud to be an Equal Opportunity, Affirmative Action Employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, gender, sexual orientation, gender identity, national origin, citizenship, status, marital status, genetic information, disability, protected veteran status, or any other legal protected status.

EEO Is the Law Poster

Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. As a government contractor, Vaisala complies with Section 503 of the Rehabilitation Act of 1973 (the Act), which is a law that prohibits federal contractors and subcontractors from discriminating in employment against individuals with disabilities and requires employers take affirmative action to recruit, hire, promote, and retain these individuals.

If you require a reasonable accommodation to complete an application for a recognized disability under applicable law, please contact Human Resources by phone at or by email at . Please note that you can easily submit application by attaching your LinkedIn profile in the recruitment tool (LinkedIn Apply functionality).

Recruiter:Erin Hanson
Job Family:Service
Job Grade:9