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The people of Memorial Sloan Kettering Cancer Center (MSK) are united by a singular mission: ending cancer for life. Our specialized care teams provide personalized, compassionate, expert care to patients of all ages. Informed by basic research done at our Sloan Kettering Institute, scientists across MSK collaborate to conduct innovative translational and clinical research that is driving a revolution in our understanding of cancer as a disease and improving the ability to prevent, diagnose, and treat it. MSK is dedicated to training the next generation of scientists and clinicians, who go on to pursueour missionat MSK and around the globe.

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We Are: We are seeking a Technology Services Specialist I will work with the team to implement and maintain software, hardware, and network connectivity throughout the Josie Robertson Surgery Center building. You will provide hands on support on all software applications and hardware; generate system reports; solve computer issues and determine source and advise on appropriate action.

You Will:

Implementation of software and efficiency tools, setup, diagnostics, repair, and overall usability of the customer computer system.
• Provide technical service and support onsite locations
• Manage installation, repair, maintenance
• Diagnose errors or technical problems and determine accurate solutions
• Respond to staff questions in person, phone, email on all organization supported technology systems.
• Document resolutions and configurations for future reference.
• Immediately report any problems or unusual occurrences to supervisor.

You Have:

• Minimum 3 years of experience in supporting and configuring Windows based hardware, printers, tablets, scanners and mobile phones
• 3+years of experience is supporting and configuring Windows desktop operating systems, office efficiency applications and other software platforms.
• Hands on experience with Cisco Phones and Unifier
• Solid grasp of computer networking, associated hardware and software
• Must be able to work in a team-focused environment to accomplish goals and tasks.
• Good communication and interpersonal skills.
• Use a servicing ticket system such as Remedy, or ServiceNow

You Need:

• CompTIA A+ Certification is required
• Certifications in Microsoft and/or MAC O/S a plus
• This position is a 24/7, potential hires will/might need to work overtime on special projects, coverage, storm support etc.

Are you ready to learn more about our Benefits?

#li-hybrid -

Pay Range $80,300.00-$128,400.00

Please click to learn more about MSK's compensation philosophy.

MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.