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Job Description

Company Overview

Spectrum’s Product and Technology team creates, develops, and operates the nation’s fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences. The diversity of experience available within Spectrum’s Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist.  We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.

MANAGER, DATA INSIGHTS

BE PART OF THE CONNECTION

As a Data Insights Manager on THIS team…you’ll be responsible for managing the front-end reporting side of Charter’s industry-leading customer experience metrics platform. This role will enable data-driven decision-making and in-time health monitoring of Charter’s customer-facing products by working with Product leadership to define key product and feature-specific metrics. Supports product teams by enabling the design and end-to-end delivery of automated reporting and dashboards for a variety of Product-focused business solutions.

WHAT OUR DATA INSIGHTS MANAGERS ENJOY MOST

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Responsible for the definition and delivery of Product usage reporting including: metrics definition, data visualizations, and ETL requirements.
• Oversee the creation of automated, customer-readable reports using tools such as Tableau and Excel.
• Partner with Information Technology and Business Intelligence organizations to obtain and ingest new reference data sources required for Product usage reports.
• Partner with the User Experience & Design organization to ensure reports and dashboards are usable, elegant and industry leading.
• Work with the technical and leadership team to ensure that all individual projects are appropriately supported and fully completed on time.
• Ensure proper software development life cycle is leveraged for all projects.
• Motivate resources through communication and awareness of project needs and business impacts.
• Develop effective partnerships with corporate functional groups (Software Engineering, Operations, Care, IT, Product, etc.).

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

• Experience:
  • 5 years of experience in a customer facing products/services environment
  • 5 years of experience working within a data platform/data analysis environment
  • 5 years of managing complex projects
  • Experience leading teams of data analysts and data scientists.
• Education:
  • Bachelor's degree in Computer Science, Engineering or related field.
• Technical Skills:
  • TBD
• Skills:
  • Demonstrated in-depth ability to analyze, interpret and present data
  • Demonstrated in-depth skills with SQL
  • Demonstrated in-depth understanding of design and implementation practices in Tableau desktop and server
  • Demonstrated in-depth knowledge and understanding of Agile Development Methodologies
  • Demonstrated in-depth understanding of advanced analytics processes and reporting design principles
  • Demonstrated in-depth business acumen and sense of urgency to achieve business results
  • Demonstrated ability to manage complex and diverse projects
  • Demonstrated ability to manage development within a variety of technology stacks
  • Demonstrated ability to deliver high quality software
  • Demonstrated knowledge of development strategies, project management and business and technical consultancy
• Abilities:
  • Ability to read, write, speak and understand English.
  • Ability to balance conflicting resource demands and internal pressures with focus towards our business priorities
  • Ability to make decisions and solve problems while working under pressure
  • Ability to develop, communicate and implement strategies and tactics
  • Ability to manage and deliver against several initiatives simultaneously
  • Ability to supervise and motivate others
  • Ability to prioritize and organize effectively
  • Ability to communicate complex technical concepts to all levels of an organization to aid in decision-making
• Travel Ability:
  • Some travel required
• Schedule:
  • Full time. Office environment. This position is eligible to work in a hybrid work model (combination of in-office and remote days
     

Preferred Qualifications

• Relevant Master’s degree
• Knowledge of telecommunications
• 2+ years of Management or leadership experience
   

SPECTRUM CONNECTS YOU TO MORE

• Innovative Tools & Tech: Work with high-performing software and applications on the forefront of the digital telecommunications industry.
• Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company.
• Supportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideas.
• Total Rewards: See all the ways we invest in you—at work and in life
   

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