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Description
IT Application Support Analyst - 8814
*Thackerville, OK | Full Time*
_Posted yesterday | Apply before May 31, 2024_
*Apply*
*Save*
Description
We are currently looking for a Full Time IT Application Support Analyst to join our IT Product Management team located at the WinStar IT Data Center working .
*Summary:*
provides software support for both custom-developed and enterprise third-party applications used by the Chickasaw Nation.
*Responsibilities:*
* Maintains files, logs, and records
* Answers the phone, transfers calls, takes messages and screens calls per guidelines for areas served
* Handles routine customer complaints and incidents, exhibiting the appropriate discretion to identify situations that require the attention of supervisory personnel
* Responds to telephone calls, email, and chat requests for support
* Communicates with customers to identify and diagnose issue(s)
* Troubleshoots problems using scripts and checklists as guides
* Provides effective solutions to technical issues
* Creates work orders as needed
* Escalates situations as appropriate
* Utilizes standard templates and manufactured articles to document ITSM services and processes
* Takes ownership of customer issues to resolve in a timely manner
* Defines system requirements and specifications
* Plans, designs, develops, tests, implements and maintains desktop applications and/or multi-user databases that facilitate the timely, efficient and accurate collection, analysis and management of key clinical data in support of process improvement activities, internal/external reporting requirements and emerging healthcare-related initiatives
* Develops efficient data management and reporting systems; executes effective methodologies to move current reports to new platforms for improved performance; notes and resolves issues around data collection and accuracy in reporting
* Collects requirements regarding potential system enhancements or new system implementation and prepares details of specifications needed; prioritizes and implements requested changes to the system
* Collaborates with technical teams to ensure proactive support
* Maintains and tests processes related to business continuity
* Identifies, researches, and resolves application-related issues by responding to tickets created in the Incident Management System in a timely manner
* Assists in the configuration and troubleshooting of integrated third-party software and peripherals
* Assesses the customer's business need or problem using online tools and analytical thinking to diagnose and resolve the issue or business need
* Develops, implements and schedules preventative maintenance activities for all necessary facilty components
* Provides first class customer service - courteous and helpful to all internal and external customer types
* Answers questions in a courteous and professional manner
* Partners with internal and external services as needed to ensure appropriate referral is made
* Greets and engages with a smile
* Determines and meets needs
* Seeks positive experience and outcomes
* Completes all training and development requirements and participates in continuing education opportunities
* Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
* Shares responsibilities for maintaining adequate supplies and equipment
* Maintains general upkeep of work area and maintains a safe environment
* Observes and addresses potential environmental hazards and risks
* Maintains and promotes professionalism
* Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
* Adheres to Chickasaw Nation dress code standards
* May provide break coverage for others as assigned
* May augment staff in other areas as needed based on staffing and needs ratio in regularly assigned unit
* Maintain knowledge of and follow all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
* All other duties as assigned
*Competencies:*
Essential:
* Follow instructions, both written and oral
* Adhere to all scheduling and attendance requirements
* Maintains strict confidentiality in all matters
* Extreme customer-focused behavior
* Must be able to work quickly, efficiently and accurately
* Must be detail-oriented
* Must be self-motivated
* Ability to work independently
* Honesty, truthfulness, reliability, accountability
* Read, understand and apply regulations and policies
* Must possess strong knowledge of technology platforms
* Become proficient in any new technology in a timely manner
* Experience using a common IT Framework
* Ability to multitask
* Organizes work and assigned area logically and orderly
* Define problems, collect data and establish facts
* Identify, analyze and repair routine machine problems
* Establishes professional working relationships
* Builds effective working relationships
* Communicates verbally with team, departments, guests and management
*Skills:*
Essential:
* Basic Computer skills
*Experience:*
Essential:
* 3 years directly related experience
*Education:*
Essential:
* Bachelors Other
*Credentials:*
Essential:
* Pass gaming background check
* Pass general background check
* Standard Driver's License
* Gaming license or permit as required by assigned position
*Working Conditions:*
Essential:
* May work where cigarette smoking occurs
* Mix of office/non-office settings
* Pass pre-employment drug test
* Hand-eye coord, reach and grasp
* Sometimes lift and or carry up to 25 lbs
* Sitting up to 50% of shift
* Standing up to 50% of shift
* Visual acuity for detail, distance, color, depth perception
* Walk up to 50% of shift
* Subject to working environment at other locations
#IND
Job Type: Full-time
Work Location: In person
*Thackerville, OK | Full Time*
_Posted yesterday | Apply before May 31, 2024_
*Apply*
*Save*
Description
We are currently looking for a Full Time IT Application Support Analyst to join our IT Product Management team located at the WinStar IT Data Center working .
*Summary:*
provides software support for both custom-developed and enterprise third-party applications used by the Chickasaw Nation.
*Responsibilities:*
* Maintains files, logs, and records
* Answers the phone, transfers calls, takes messages and screens calls per guidelines for areas served
* Handles routine customer complaints and incidents, exhibiting the appropriate discretion to identify situations that require the attention of supervisory personnel
* Responds to telephone calls, email, and chat requests for support
* Communicates with customers to identify and diagnose issue(s)
* Troubleshoots problems using scripts and checklists as guides
* Provides effective solutions to technical issues
* Creates work orders as needed
* Escalates situations as appropriate
* Utilizes standard templates and manufactured articles to document ITSM services and processes
* Takes ownership of customer issues to resolve in a timely manner
* Defines system requirements and specifications
* Plans, designs, develops, tests, implements and maintains desktop applications and/or multi-user databases that facilitate the timely, efficient and accurate collection, analysis and management of key clinical data in support of process improvement activities, internal/external reporting requirements and emerging healthcare-related initiatives
* Develops efficient data management and reporting systems; executes effective methodologies to move current reports to new platforms for improved performance; notes and resolves issues around data collection and accuracy in reporting
* Collects requirements regarding potential system enhancements or new system implementation and prepares details of specifications needed; prioritizes and implements requested changes to the system
* Collaborates with technical teams to ensure proactive support
* Maintains and tests processes related to business continuity
* Identifies, researches, and resolves application-related issues by responding to tickets created in the Incident Management System in a timely manner
* Assists in the configuration and troubleshooting of integrated third-party software and peripherals
* Assesses the customer's business need or problem using online tools and analytical thinking to diagnose and resolve the issue or business need
* Develops, implements and schedules preventative maintenance activities for all necessary facilty components
* Provides first class customer service - courteous and helpful to all internal and external customer types
* Answers questions in a courteous and professional manner
* Partners with internal and external services as needed to ensure appropriate referral is made
* Greets and engages with a smile
* Determines and meets needs
* Seeks positive experience and outcomes
* Completes all training and development requirements and participates in continuing education opportunities
* Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
* Shares responsibilities for maintaining adequate supplies and equipment
* Maintains general upkeep of work area and maintains a safe environment
* Observes and addresses potential environmental hazards and risks
* Maintains and promotes professionalism
* Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
* Adheres to Chickasaw Nation dress code standards
* May provide break coverage for others as assigned
* May augment staff in other areas as needed based on staffing and needs ratio in regularly assigned unit
* Maintain knowledge of and follow all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
* All other duties as assigned
*Competencies:*
Essential:
* Follow instructions, both written and oral
* Adhere to all scheduling and attendance requirements
* Maintains strict confidentiality in all matters
* Extreme customer-focused behavior
* Must be able to work quickly, efficiently and accurately
* Must be detail-oriented
* Must be self-motivated
* Ability to work independently
* Honesty, truthfulness, reliability, accountability
* Read, understand and apply regulations and policies
* Must possess strong knowledge of technology platforms
* Become proficient in any new technology in a timely manner
* Experience using a common IT Framework
* Ability to multitask
* Organizes work and assigned area logically and orderly
* Define problems, collect data and establish facts
* Identify, analyze and repair routine machine problems
* Establishes professional working relationships
* Builds effective working relationships
* Communicates verbally with team, departments, guests and management
*Skills:*
Essential:
* Basic Computer skills
*Experience:*
Essential:
* 3 years directly related experience
*Education:*
Essential:
* Bachelors Other
*Credentials:*
Essential:
* Pass gaming background check
* Pass general background check
* Standard Driver's License
* Gaming license or permit as required by assigned position
*Working Conditions:*
Essential:
* May work where cigarette smoking occurs
* Mix of office/non-office settings
* Pass pre-employment drug test
* Hand-eye coord, reach and grasp
* Sometimes lift and or carry up to 25 lbs
* Sitting up to 50% of shift
* Standing up to 50% of shift
* Visual acuity for detail, distance, color, depth perception
* Walk up to 50% of shift
* Subject to working environment at other locations
#IND
Job Type: Full-time
Work Location: In person
