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Job Description

Lenox Hill Neighborhood House, widely recognized as one of New York’s premier human services providers, is a settlement house founded in 1894 that provides an extensive array of effective and integrated services—social, educational, legal, health, housing, mental health, nutritional and fitness—which significantly improve the lives of 16,000 people in need each year, ages 3 to 103, on the East Side of Manhattan. Our clients include older adults, homeless and formerly homeless adults, children and families, recent immigrants, disabled persons, adult learners and more. For more information on Lenox Hill Neighborhood House, please visit and check us out on Facebook or Instagram.

Salary Range: $54,000

Located on the Upper East Side of Manhattan in the historic mixed-used Park Avenue Armory, Lenox Hill Neighborhood House’s Women’s Mental Health Shelter is a 24-hour program that addresses the critical issues facing 80 homeless women, age 45 and over, who have histories of mental illness. Through a comprehensive continuum of care and programming that includes social work services, medical, nursing and psychiatric care, specialized peer support, housing placement, benefits assistance, arts and recreation and food and nutrition programs, our talented, multi-disciplinary team which includes social workers, mental health clinicians, nurses, psychiatric providers, peer advocates and program assistants, to help clients to transition from homelessness to permanent housing.

The Case Manager will be an integral member of our Women’s Mental Health Shelter team and will assist in our efforts to help clients to obtain long-term mental health stability and secure housing. Candidates must have a focus on community-based human services and be dedicated to supporting our clients as they optimize their wellness. Reporting to the Clinical Director, the Case Manager will have responsibility for providing comprehensive social services and case management in a person-centered and trauma-informed way at our Women’s Mental Health Shelter.

The Case Manager will:

• Provide social services and case management to an assigned caseload of clients, many of whom have been diagnosed with Major Depression, Bipolar Disorder, Schizophrenia, and Anxiety and some with substance use and medical complexities
• Provide assistance on securing and maintaining government benefits (e.g., Medicaid, Medicare, SNAP, Access-A-Ride, Lifeline, EPIC, etc.), as well as linking clients with mental and medical services provided on site or externally in the community
• Complete comprehensive assessments including intake needs assessments, psychosocials independent living plans, 2010E applications, benefit eligibility screens and mental health screening tools
• Facilitate clinical and psychoeducational support groups and workshops
• Provide crisis intervention and conflict resolution as needed to resolve crises and conflicts as appropriate and in a person-centered manner
• Ensure timely documentation of all services provided in appropriate databases and systems
• Interface daily with clients providing excellent customer service, fielding questions and responding to client needs
• Help facilitate day-to-day operations of our Women’s Mental Health Shelter and ensure they are conducted in accordance with our high-performance standards and government regulations
• Collaborate with Lenox Hill Neighborhood House’s staff from many departments as well as with professionals from other community-based organizations to maximize resources for our clients
• Complete all other responsibilities and duties as assigned by Clinical Director

Qualifications:

The ideal candidate for the Case Manager must possess excellent interpersonal, engagement and relationship-building skills to work effectively with our clients. The candidate will be compassionate, energetic, organized and self-motivated, and as part of a collaborative team, the person must be able to communicate effectively with a variety of stakeholders and be a team-player. Experience working with clients living with mental illness, substance use and providing trauma-informed care and treatment are essential, working in a residential environment a plus. Given our 24/7 operating schedule and the expansive needs of our clients, the Case Manager must be willing to work a full-time, Tuesday-Saturday, 11am-7pm daily schedule. Bachelor’s degree in applicable field required. Fluency in Spanish is ideal. This is a 1199SEIU union position with competitive salary and a comprehensive benefits package.

What We Offer

• Comprehensive health insurance choices for staff and their families – at no cost to staff
• Extensive paid time off – 25 days’ vacation and discretionary time; 13 holidays; and substantial sick time
• Pension Plan (Defined Benefit) provided at no cost to employee plus other retirement savings plans
• Wonderful paid parental leave policy for all staff
• Professional Development Opportunities – conferences, trainings, lectures and more
• Free Life Insurance – 3x annual salary
• Pre-tax Flexible Spending Accounts for Medical, Dependent Care and Parking/Mass Transit
• Supplemental Insurance Coverage (Accident, Hospital and Critical Illness)
• We like to have fun! Monthly Film and Dinner nights, bowling parties, Mets and Yankee games, cruises, food trucks, holiday parties, parties on our two Green Roofs, chocolate event for Valentine’s Day and ice cream socials, and much more.
• State-of-the Art Fitness Center, Gym and Swimming Pool
• Staff yoga and boot camp classes (six a week), swimming lessons and lap swim for staff
• PSLF (Public Service Loan Forgiveness) Eligible Employer
• The best colleagues in New York!

At Lenox Hill Neighborhood House we value respect, integrity, diversity and integrity. We are an equal opportunity employer. Lenox Hill Neighborhood House prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status or any other characteristic protected by law. Lenox Hill Neighborhood House conforms to the spirit as well as to the letter of all applicable laws and regulations. The policy of equal employment opportunity (EEO) and anti-discrimination applies to all aspects of the relationship between Lenox Hill Neighborhood House and its colleagues.

Lenox Hill Neighborhood House is a client-facing and essential community-serving organization. To keep our clients and our colleagues safe, and to comply with various governmental contractual requirements, all new employees must be fully vaccinated against Covid-19 (except where valid medical exemptions apply) and will be required to submit proof prior to the time of onboarding.

Compensation details: 54000-54000 Yearly Salary

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