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Help Desk Technician

Equiliem | San Diego, CA, US, 92189

Salary Range:$45,000 – $77,000 Salary range estimated by Zippia

Posted a day ago


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Description

Our client is looking for an IT Help Desk Technician for the Naval Health Research Center in San Diego, CA!
*Qualified applicants must be US Citizens and being able to obtain and/or hold a Secret Clearance*

Tasks:
* Assists in resolving complex IT program and implementation issues, especially with cross platform data and IT systems that require coordination and compatibility.
* Provides suggestions as appropriate on situations requiring changes in resources, impacts on established policies, broad program goals, or projected timetables.
* Evaluates new applications software technologies.
* Writes and maintains program documentation.
* Ensures the rigorous application of information security/information assurance policies, principles, and practices to the delivery of application software services.
* Support the use of programs i.e. Microsoft Office suite, the development and support of database systems.
* Technology assessment support for intramural DoD programs.
* Interface with Command databases to update/consolidate project data, manage projects, add missing information and run queries.
* Maintain editing guidelines and products lists web and server side.
* Develop and manage the Command manuscript approval process web and server side.
* Facilitate equipment tracking, manage equipment, maintain Command inventory and consult on Command procurement.
* Facilitate and support command information management to include the
Information Technology (IT) infrastructure.
* Facilitate and assist government with various HR tasks and provide support web and server side.
* Facilitate interaction between Command leadership and officials

Requirements:
* Bachelor's degree in computer science or demonstrated equivalent years of experience
* Minimum 2 years' experience specifically in an IT environment
* Experience with C++, Java, visual basic and SQL familiarity.
* Current VMware datacenter certification.
* CompTIA Security+, GIAC Security Essentials Certification (GSEC), or Systems Security Certified Practitioner (SSCP) or higher certification such as Certified Information Systems Security Professional (CISSP) or CompTIA Advanced Security Practitioner (CASP+).
* Experience writing Standard Operating Procedures (SOP), training guides, quick references, tutorials, and User Guides.
* Experience providing technical help desk support to all end users and customers.
* Experience working in military environment with military technical documents including point papers, policies, and messages.

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