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Job Description

Work days and hours are as follows: Monday - Thursday: where 2 days are 8:30am - 5:30pm, and 2 days are 11:00am - 8:00pm, Friday is 8:30am - 5:30pm, and Saturdays will be 4 hour shifts, 8a - 12pm or 9a - 1pm and possibility for overtime may be required. The training will last @ 90 days.

We offer a competitive Health Care Insurance plan, Dental Insurance, Vision Insurance, 401 (K), Disability Insurance, Paid Time Off, Life Insurance and so much more. Ideally 2+ years of previous experience in auto collections or in a related field is preferred. However, we are open to other experience such as a sales, customer service and/or candidates who are open to learning a new career!

What you do on a daily basis:

• Answer high volume of inbound calls from and/or generate high volume of outbound calls to delinquent borrowers
• Resolve delinquent accounts by demanding and collecting the full amount due, establish a solid plan with the borrower to bring the loan current, or proceed with hardship assistance as appropriate
• Counsel borrowers on options for meeting their payment obligations, explain terms, and arrange repayment plans based on the department’s procedures
• Discuss financial status, review monthly income and expenses and determine the reason for non-payment
• Document mortgage collection systems with all activities and communications
• Send Notice of Defaults (NODs) to customers when required
• Offer Loss Mitigation assistance when appropriate, explain options and processes in detail
• Demonstrate accurate knowledge and strict application of federal regulations and collection laws (FDCPA)
• Skip trace accounts when identified or submitted by the Collections Supervisor or Collections Director. The Skip Trace task is preformed using various free websites such as; Reverse Search, White pages, etc.
• Process mortgage payments in accordance with established guidelines
• Follow all company and departmental policies and procedures
• Utilize proper protocol for borrowers, clients, state and federal regulations, as well as best practices
• Follow up on calls and emails to customers and clients as needed for the resolution or clarification of issues.
• Consistently meet or exceed monthly goals
• Be flexible with their time and schedule in order to meet the needs of the business
• Perform other duties that may be assigned by supervisor

What we offer:

This is a full time position with an hourly rate of $22.60 to $24.43 per hour. There is also a possible monthly incentive . The monthly incentive is based on individual and team delinquency goals. If achieved, the payout can be as much as $800.00. Our benefits package offers 401k with matching, tuition reimbursement, 3 weeks PTO, med/dent & vision programs, and more! Apply today

• Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel); working knowledge of databases, or financial software a plus
• Able to multitask, prioritize, and manage time efficiently
• Self-motivated and self-directed; able to work without supervision
• Excellent verbal and written communication skills
• Able to create trust and build relationships
• Able to analyze problems and strategize for better solutions
• High school diploma or equivalent
• Bilingual in English/Spanish highly preferred

#PM22

Compensation details: 24 Hourly Wage

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