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Ingram Content Group (ICG) is hiring for a Data Integration Specialist to support our Operations team in La Vergne, TN. The Data Integration Specialist confirms the accuracy of the electronic data interchange relationship between customers (publisher, wholesaler, and retailers) and manufacturing for drop ship, offset printer, global connect and distribution for LSI's US and UK Operations. Additionally, they will solve problems, discrepancies and questions from publishers, wholesalers, retailers, carriers and internal departments; while implementing, maintaining and analyzing logistics systems. They will manage orders held in various systems to process the release in a timely manner, and work with operations to troubleshoot issues and enhance workflow.

Want to join a key team that helps the world read?

The world is reading, and it is our goal to connect as many people as possible to the content they want in the simplest ways. If you want to be part of a customer-centric team that strives for excellence, collaboration, innovation, we can't wait to meet you!

Required Qualifications:

• High school diploma or equivalentrequired
• 3 years' experience in customer service
• 2 years' experience reconciling invoices required
• 2 years' experience working with warehouse operations systems and equipment required.

Preferred Skills:

• Experience with EDI within a manufacturing or distribution environment
• Experienced with XML, Oracle, and Microsoft Excel
• Able to problem solve, take initiative, and demonstrate strong communication and collaboration

Essential Duties:

• Reports interface errors and mapping error for all x.12 EDI, ASCII, XML, XLS ordering tool and EDIFACT profiles including purchase orders, functional acknowledgments, purchase order acknowledgments, advanced shipping notices, and invoices.
• Provides Proof of Delivery requests for internal and external customers.
• Reconciles freight invoices from Customer, Vendors and Carriers.
• Manually ship confirms all Offset orders and manually entered orders.
• Researches shipping discrepancies by reviewing the customers EDI files, LSI Order Oracle and DMS systems.
• Analyzes carriers' invoices to maintain LSI freight cost including working with the Customer, CSR, Vendor or Carriers on billing errors, discount, and freight terms
• Conducts regular loop tests of electronic interfaces to assure that existing mapping remains accurate.
• Assists with troubleshooting and problem resolution
• Looks for process improvements and streamlining
• Assists with testing and rollouts of system enhancements/releases.
• Clears orders in DMS and Oracle systems
• Route and monitor orders
• Work with IT and Operation regarding orders that need to be hand-held
• Performs mandatory work on the floor

Perks/Benefits:

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
  • 15 vacation days & 12 sick days accrued annually and 3 personal days
  • 401K match, Life and AD&D, Employee Assistance programs, Group Legal, & more
• Avid reader? Numerous opportunities to engage with books and authors
  • Free card registration at the Nashville Public Library
  • Discounted offers to self-publish with IngramSpark!
• Encouraged continued education with our tuition reimbursement program
• Financial and in-kind opportunities to engage with non-profits in your community
  • Company match program for United Way donations
  • Volunteer opportunities and in-kind drives for non-profits throughout the year
• Take breaks or brainstorm in our game room with ping pong & foosball
• Casual Dress Code

The world is reading,and Ingram Content Group ("Ingram") connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram's services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd.

Ingram Content Group LLC is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

• EEO/AA Employer/Vet/Disabled
• We participate in EVerify.
• EEO Poster in English
• EEO Poster in Spanish