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Job Description

Salary Range: $84,100 - $112,100 annually

At Midland States Bank, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of short-term incentives (i.e. bonus and/or commission) and may include long-term incentives (i.e. stock awards). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, an Employee Stock Purchase Plan, 401K plan with company match and may include the opportunity to participate in our Non-Qualified Deferred Compensation plan. Incentives and benefits are subject to eligibility requirements.

Position Summary

The Manager - Operations WM is responsible for managing the Wealth Management Operations department. Operational activities include securities processing, cashiering, tax reporting, trust accounting, balance & control, and systems administration. Management responsibilities include ensuring the area is adequately staffed and personnel are trained; reviewing and recommending new methods and procedures to make daily operations more efficient; planning and scheduling activities within the area; and working closely with related trust personnel and corporate partners to ensure that operational requirements are met.

Primary Accountabilities

• Leadership. Direct and coordinate the efforts of the Operations team to ensure the delivery of efficient and responsive support, timely and accurate completion of responsibilities for which the department is charged, and to provide for the professional development and growth of department personnel.
• Customer Service. Ensure that the Wealth Management or WM Operations Department consistently delivers superior client service for its internal and external clients.
• Process Improvement. Serve as lead in evaluating, planning and implementing efficient and effective business practices in Wealth Management.
• Project Management. Provide leadership and oversight for strategic initiatives and project management within Wealth Management group.
• Vendor Management. Negotiate vendor contracts and oversee vendor relationships to ensure maximum vendor performance and compliance with established service levels and policies.
• Strategic Planning. Develop, continuously review, update/revise, and implement a strategic plan to support the growth, efficiency, and profitability of the department.
• System Administration. Serve as system administrator and subject matter expert for trust systems. The Wealth Management or WM Operations Manager will also serve as the business unit liaison with Information Technology, Security and Bank Operations.
• Disaster Recovery. Design, implement, and test a disaster recovery program to provide for and business continuity in various disaster or system outage scenarios.
• Record Retention. Oversees document imaging, file management, and document retention for the Wealth Management Department.
• The role requires occasional travel for training and team meetings, and willingness to travel periodically, to locations within market as needed.
• May require work in a Midland office to ensure collaboration and support of internal and external customers.
• Maintain compliance with all applicable regulations including, but not limited to, the Bank Secrecy Act (BSA).
• Other duties as assigned.

Position Qualifications

Education/Experience:

• Bachelor’s degree required.
• Minimum of 10 years of prior experience in trust operations/accounting experience in the Trust or Wealth Management Operations.
• Minimum of 5 years of direct supervisory or management level experience.
• Advanced industry training and/or certifications such as CSOP, CTFA, CTOP or CFIRS.

Competencies:

• Business insight
• Cultivates innovation
• Drives results
• Makes sound decisions
• Being a brand champion
• Collaborates
• Communicates effectively
• Customer focus
• Being Authentic
• Emotional Intelligence
• Self development
• Being flexible and adaptable

At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company. We’re proud to be an Equal Opportunity and Affirmative Action employer. At Midland, we recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you are looking for a place to grow, we encourage you to apply at Midland States Bank, because you belong here.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at .

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT

Compensation details: 84100-112100 Yearly Salary

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