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Building our Future Together. FXI is a leading provider of comfort solutions to the Bedding, Furniture and Transportation markets. We have made it our mission to provide tailored solutions that delight our customers and consumers. We are an industry leader in the rapidly growing Mattress in a Box segment of the bedding market. We have created a "molecules to doorstep" business model that leverages our leading innovation, scale, and footprint to deliver our own brands as well as other leading brands to the market and to consumers doorsteps. With our corporate headquarters, high-tech research and development facility, and multiple manufacturing locations in North America, FXI has built a culture of innovation and achievement that is recognized by customers, suppliers and peers. We provide one of the broadest sets of comfort solutions to the broadest set of industry players, through the broadest manufacturing platform in the industry. You will find FXI's comfort technologies inside countless applications you encounter every day. Everywhere comfort is needed, FXI's innovations lead the way! We are always looking for best-in-class talent to join our innovative, fun, and value-driven culture. What are you waiting for?

BASIC FUNCTION:

Answer incoming calls and e-mails from consumers, customers, and sales reps to take orders, answer inquiries, address complaints, troubleshoot problems, and provide product information. Assist with shipping department activities to ensure customer requirements are met. Assist with accounts payable tasks to ensure invoices are processed and paid timely.

PRINCIPAL JOB DUTIES & RESPONSIBILITIES:

Responds to consumer, customer, and sales representatives' telephone and email inquiries professionally
• Provides consumers, customers and sales reps with product and service information
• Communicates delivery times, issues, and customer concerns/complaints
• Completes order entry, updating customer files, invoicing, and shipping of products
• Analyzes customer service problems, assists operations with shipping schedules, and helps maintain accurate inventory of product
• Maintains customer service standards and practices for exceeding customer expectations
• Obtain necessary information to set up new customers
• Foster an environment of open communication and collaboration between all departments to meet shipping schedules
• Accurately code and process invoices
• Clear open receipts at month end to relieve the GF/IR balance
• Handle vendor and internal inquiries promptly
• May work on special projects/assignments upon request
• Manages month end closing processing
• Other duties as assigned

REQUIRED SKILLS, EXPERIENCE and EDUCATION:

To perform this job successfully, an individual must be able to perform each principle job duty satisfactorily.

• High School diploma or GED equivalent required
• Proficient in Microsoft Office
• Excellent data entry skills a must
• ERP/MRP experience required; SAP and Kofax preferred
• Proficient in English with excellent verbal communication and written skills
• Previous Customer Service experience in a manufacturing environment preferred
• Minimum 2 years customer service required

Qualifications:

• To perform this job successfully, an individual must be able to work independently and perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
• Ability to communicate effectively including effectively presenting information, comprehending, and communicating detailed instructions, reading and writing correspondence and memos, and having knowledge of commonly used concepts, practices, and procedures as required by the position.
• Ability to apply common sense practices to carry out detailed oral or written instruction. Ability to deal with problems involving multiple variables in continuously changing situations.
• Possess a sense of urgency and take ownership of assigned projects while able to work independently
• Proficient in English with excellent verbal communication and written skills