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Associate Client Support Representative - JR1027532

Broadridge | Duluth, MN, US, 55806

Salary Range:$45,000 – $57,000 Salary range estimated by Zippia

Posted an hour ago


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Description

Job Description
- Call Handling
- Inbound calls – High call volume (50-100 calls per day)
- Outbound calls – Product support and customer education
- Log call notes in CRM and JIRA
- Customer Relationship Management
- Maintain client relationships focused on customer happiness and retention
- Educate clients on product and program improvements
- Maintain and track communication with clients
- Facilitate information flow to all relevant parties
- Flexibility in work schedule is a necessity
- Complete additional projects as assigned
- Customer Education
- Ongoing product support
- Editor/tool knowledge base and support
- Guide customers through Corporate Client Intranets, policies and procedures
- Troubleshooting/Case Management
- Research previous and current account activity to resolve issues or answer questions
- Enter issues for Development to further investigate
- Close case and follow up with customer on resolution

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