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The Association for the Advancement of Medical Instrumentation (AAMI) is the world’s leading organization for advancing the development, management, and use of safe and effective healthcare technology. AAMI membership is composed of a diverse group of over 11,000 healthcare technology professionals. Through standards, training, conferences, publications, and other resources, AAMI is shaping the future of health technology.

AAMI is seeking an Certifications Manager to work with the Vice President, Education, to manage and support AAMI’s certification program. Oversees all aspects of service delivery, driving program growth and ensuring a best-in-class experience for all stakeholders. Also works with volunteers to ensure all certification programs are up-to-date and relevant by facilitating item writing and review sessions, including job task analyses as necessary.

Essential Duties (Responsibilities)

Volunteer Management

• Acts as main staff liaison for the ACI Board.
• Manages and secures volunteers, with the help of the VP, Education, to serve as subject matter experts for certification activities.
• Works with SMEs to ensure the certification program remains relevant and represents the knowledge base required to successfully perform related jobs and tasks.

Certification Delivery

• Manages end-to-end certification delivery on behalf of AAMI.
• Serves as a primary resource to individuals seeking information on AAMI certification programs including managing daily communications.
• Creates, manages, and maintains all certification data.
• Monitors the certification email inbox and assists with customer needs.
• Processes certification applications, sending email confirmations and the release of exam results, including entering results into the database.
• Processes certification renewals including sending renewal packets and updating records.
• Creates, develops, and maintains reports, procedures, processes, and protocols for the certification program.
• Works with marketing team to help promote and grow the certification programs.
• Manages and maintains the policies and procedures for the certification program.
• Provides input in identification and support in development of new certification programs.
• Give presentations to local biomed societies and other external stakeholders, as needed.
• Handles other special projects on an as-needed basis.

Minimum Required Qualifications

• 5 years of experience within certification or related experience in associations
• Experience working with and managing volunteers and subject matter experts
• A positive approach, a focus on teamwork, and delivery of exceptional customer service.
• Excellent work ethic, organizational, and communication skills
• Critical thinker with strong project management skills.
• Detail-oriented, self-directed, and able to effectively complete tasks with minimal supervision
• Flexible and able to multitask, switch priorities as needed in a dynamic and fast-paced environment

Preferred Qualifications

• Bachelor’s degree preferred.
• Experience working with advanced Excel functions and/or other database applications, including Fonteva.
• Completed the Certificate Program for the Credentialing Specialist or ICC-CCP certification.