Find Jobs CUSTOMER SERVICE Irvington, NJ
Showing 31–40 of 4,031 jobs
Program Analyst - (Prodution Support) - JR1030283 Broadridge Responsibilities :
- Individual contributor who works on client issues (for both Production, UAT problems of the application) to make sure they are analyzed accurately and come out with solution recommendation in a timely manner
- Maintain and help improve the customer service support model that is aligned with our strategic priorities with FXL product
- Partner with development, product, application support and operational teams to ensure detailed execution of service
- Lead initiatives to scale the customer service organization to meet the growing needs of the business
- Craft, measure and exceed service standards and key performance metrics
- Run quality of service metrics to ensure a premium-quality customer experience
- Identify product roadmap opportunities through client interactions and build feedback loop for Product Management
- Work with technical support/Help Desk and Operations groups to meet daily SLAs between Broadridge's systems and Clients' systems
- Establish critical metric in terms of customer service/happiness and work towards exceeding the goals by track/measure results
- Handle any production issues that may arise, review post mortems, and anticipate future business changes and actively adapt plans to ensure premium service
- Ability to travel in order to meet client obligations as applicable
Qualification :
- Should have 3-6 years invalidated experience in support organization
- Should have knowledge on brokerage processes, Foreign exchange & Cash management (Capital markets knowledge - Fixed income, Equities is a plus) and should have good understanding on how customers use the product
- Should have Technical experience including writing Queries, trouble shoot/debug code, understanding on technical infrastructure/components
- Should have understanding on .Net & Java technologies
- Ability to multi-task and work efficiently under pressure with careful attention to detail
- A self-starter with excellent verbal, written and presentation skills
LI-MV1 Newark, NJ, US, 07175Posted 4 hours ago Production Coordinator. Lincoln Center for the Performing Arts The Production Coordinator role is an hourly, on call position to provide supplemental oversite and management for various events, projects, and installations at Lincoln Center as part of the Event Production team. This work takes place at Lincoln Center's iconic venues, including: Alice Tully Hall, David Geffen Hall, the Stanley Kaplan Penthouse, David Rubenstein Atrium, Clark Studio Theater, the public areas including Damrosch Park, as well as off-campus venues. Responsibilities vary greatly project to project, so a broad understanding of event production and temporary installation is required. New York, NY, US, 10261Posted 4 hours ago Teller Part Time- Northern Westchester. Wells Fargo Wells Fargo is seeking a Teller in our Consumer, Small & Business Banking division, as a part of our National Branch Network. You are part of the fabric of the local community, helping provide the financial service backbone for its residents, employees and local businesses. If you enjoy working with people, then this is a great role for you with tremendous opportunity to establish your career here at Wells Fargo for years to come. Find out why we're the #1 financial services company to grow YOUR career. Apply today. Tarrytown, NY, US, 10591Posted 4 hours ago Seasonal Assistant Stage Manager. Lincoln Center for the Performing Arts Reporting to the Stage Manager, the Assistant Stage Manager role is an hourly position who is responsible for the successful execution of performances of multiple disciplines in Damrosch Park as a part of the Summer for the City 2024 summer festival. New York, NY, US, 10261Posted 4 hours ago TECHNICAL WRITER (CONTRACT) REMOTE - JR1028706. Broadridge Broadridge is hiring. We are looking for our next Technical Writer to work remotely on contract basis! This is a role that will enable you to partner with our WMAP team, producing technical documents, assuring the realization of business benefits and supporting the business process. Are you a self starter who is passionate about writing and supporting technology solutions? If you're striving to work among a growing and dynamic team, we would love to hear from you! In this role, you will be collaborating with the WMAP Training/documentation Lead, supporting the WMAP Production Readiness Pillar. The Technical Writer will assist with the creation and maintenance of various types of user documentation, including writing, editing and maintaining key user documents, including but not limited to internal and external user guides, product configuration documents, standard architecture documents, standard operating procedures, Quick reference guides, etc. Newark, NJ, US, 07175Posted 4 hours ago Client Implementation Associate.Broadridge Broadridge is growing! We are seeking a Client Support Analyst to join our team inNewark, NJ! We are looking for someone to lead the implementation plan for new BPO clients. We need an individual to handle the successful conversion and onboarding of new clients onto the BPO platform. Newark, NJ, US, 07175Posted 4 hours ago Account Manager (Hybrid) Broadridge Broadridge is growing! The Account Manager will be responsible for servicing and selling into defined corporate issuer accounts. The Account Manager is expected to meet or exceed account and sales targets, to retain 100% of the client base and develop account plans based on a cross-Broadridge understanding of the client. The Account Manager employs strong negotiation and communication skills to partner with and influence business leaders and key decision makers both internally and within our clients' organizations. New York, NY, US, 10261Posted 4 hours ago Sales Management Trainee Monsey Bardonia Nyack Haverstraw NY. Enterprise Mobility We are now hiring for openings in our Management Training program. As a MT, you'll start learning our business from day one while based out of one of our neighborhood branches. You will be entrusted to serve as both the face of Enterprise to customers and partners and the behind-the-scenes operational expert. In our structured program, you will master the knowledge and skills you need to eventually run your own branch, cultivate new business and develop your team. Bardonia, NY, USPosted 4 hours ago Lead Software Engineer - JR1030969. Broadridge Broadridge is hiring! This is a full time / direct hire role for a Kofax Software Engineer. You will support our client engagements, designing and implementing information technology initiatives that align with the mission of Broadridge. NY, USPosted 4 hours ago PMO Business Manager - Contract - JR1031269. Broadridge Broadridge is growing! We are actively seeking a contract PMO Business Manager to join our team on a remote, contract basis. In this role, you will be responsible for managing and tracking resource allocation, spend and recruitment for a large, highly visible project within our Wealth Management group. You will handle client inquiries and problems with strong focus on building relationships, problem solving and analytics. Are you looking for an opportunity to join a creative and dynamic team where you can help make a significant impact? See how you can contribute to our growing organization below! Newark, NJ, US, 07175Posted 4 hours ago Program Analyst - (Prodution Support) - JR1030283 Broadridge |
Newark, NJ, US, 07175 Salary Range: $88,000 – $122,000 Salary range estimated by Zippia Apply Now Description
Responsibilities :
- Individual contributor who works on client issues (for both Production, UAT problems of the application) to make sure they are analyzed accurately and come out with solution recommendation in a timely manner
- Maintain and help improve the customer service support model that is aligned with our strategic priorities with FXL product
- Partner with development, product, application support and operational teams to ensure detailed execution of service
- Lead initiatives to scale the customer service organization to meet the growing needs of the business
- Craft, measure and exceed service standards and key performance metrics
- Run quality of service metrics to ensure a premium-quality customer experience
- Identify product roadmap opportunities through client interactions and build feedback loop for Product Management
- Work with technical support/Help Desk and Operations groups to meet daily SLAs between Broadridge's systems and Clients' systems
- Establish critical metric in terms of customer service/happiness and work towards exceeding the goals by track/measure results
- Handle any production issues that may arise, review post mortems, and anticipate future business changes and actively adapt plans to ensure premium service
- Ability to travel in order to meet client obligations as applicable
Qualification :
- Should have 3-6 years invalidated experience in support organization
- Should have knowledge on brokerage processes, Foreign exchange & Cash management (Capital markets knowledge - Fixed income, Equities is a plus) and should have good understanding on how customers use the product
- Should have Technical experience including writing Queries, trouble shoot/debug code, understanding on technical infrastructure/components
- Should have understanding on .Net & Java technologies
- Ability to multi-task and work efficiently under pressure with careful attention to detail
- A self-starter with excellent verbal, written and presentation skills
LI-MV1
View more..