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PAA 2 / PRN Fair Oaks

Inova Health System | Fairfax, VA, US, 22032

Posted 36 minutes ago


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Description

The Patient Access Associate 2 admits and schedules patients, conducts insurance verifications, and provides financial counseling. Ensures patient safety by demonstrating effective problem solving and effective communication skills. Engages in active listening when dealing with a customer complaints.

Job Responsibilities

  • Expresses sincere concern and empathy when dealing with customer complaints.
  • Accesses appropriate systems/services to confirm insurance coverage or other means of payment.
  • Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.
  • Identifies and communicates payroll authorization and referral requirements to patients.
  • Explains insurance benefits and patient liability by using appropriate communication methods/styles.
  • Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives - if necessary.
  • Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.
  • Recognizes when a problem needs to be elevated for resolution and involves others in the problem solving process when additional input is needed.
  • May perform additional duties as assigned.



Additional Requirements

Experience - 1 year of healthcare patient access experience or 1 year of experience in healthcare revenue cycle Or Bachelors degree in lieu of experience

Education - High School diploma or equivalent

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