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Job Description

has been rated one of the most admired company in the US, #1 in Innovation and #1 in Customer Service. Additionally, Amazon’s technology business has a history and growing tradition of leading the world in Web-related technologies and services. Now, with Amazon Web Services (AWS), you have the opportunity to help individuals and businesses take their computing infrastructure and applications into the Cloud. AWS has gained a reputation for innovation with a fast pace release cycle delivering hundreds of features a year, and AWS Support is one of the largest and fastest growing AWS business units. Don’t be confused by the name. We are a highly technical, innovative organization revolutionizing the way customers engage and seek help from AWS. We will redefine the word “support” and lead the industry with best in class technology.

One of the top 3 reasons customers tell us why they use AWS services (as against other cloud providers) is the world-class Support they receive in maximizing their investments and success. We earn the customer trust by obsessing over their needs for DevOps automation, and by empowering 1000s of Support personnel with effective technology and processes.

As an engineer in this organization, you contribute directly to how customers experience interactions with Amazon and how support engineers resolve highly complex and technical issues for customers. You own projects from inception to delivery, seeking to deliver results in a fast paced environment. You will work with highly qualified team members, product managers and experience designers to raise the bar on delighting customers.

Our technology platforms continously change to meet customer needs, lower operational costs and burden, and to innovate. We currently use native AWS technologies like Lambda, API GW, Node Js in our stack. Knowledge of front end technologies like React are desirable.

Sales, Marketing and Global Services (SMGS)

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Key job responsibilities
Design, Develop Software that meets or exceeds customer needs, operational needs
Work with Product Managers, Software Development Manager, UX Designers/Researchers to identify needs
Collaborate with and mentor junior members on the team

About the team
Ballista is a two pizza team delivering on the charter of a single pane of glass for troubleshooting experiences used by 6000+ support engineers worldwide in distributed sites. These experiences (in the Troubleshooting Console or TSC product) help solve end customer issues and need to be highly available (99.9+% availability) with redundancy to support mission critical processes. The team also owns APIs used by the serverless front-end powering the above mentioned experiences.

About AWS

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

We are open to hiring candidates to work out of one of the following locations:

Bellevue, WA, USA | Seattle, WA, USA