Salary Range:$32,000 – $39,000 Salary range estimated by Zippia
Posted 2 days ago
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Description
Summary
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Position Summary
- This is a professional position which facilitates the provision of quality customer services for clients via telephone and in-person. MedAccess members will be assigned to the caseload of the Prescription Assistance Case Manager (PACM). The PACM administers and tracks the status of Prescription Assistance Programs (PAP) applications, advocates on behalf of members, and assists with finding community resources.
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Required Minimum Knowledge, Skills, and Abilities (KSAs)
- Education: High School Degree preferred. Bachelors or Associate degree in Social Service or Healthcare field preferred.
- License/Certifications: N/A
- Experience: In depth knowledge of state and federal agencies, community resources, and regulations acquired through no less than 2 years of experience in social/human services, health care management or related field. Community Outreach experience and networking necessary. Experience with Public Speaking. Experience required to prepare reports, perform calculations, complete forms and write business letters.
- Computer competency that will enable employee to operate project's software system and meet the responsibilities of the position. Proficient knowledge of Microsoft Office Products (Word, Excel, Access, Power Point), Internet usage and DataNet software for PAP applications, if applicable.
- Demonstrates a high level of analytical skills and good judgement in assessing and planning for the needs of members.
- Responsible for making independent decisions of a significant nature.
- Interpersonal skills necessary to effectively, compassionately and cordially interact with the public including health care providers and applicants.
- Excellent written, verbal, and listening skills in order to explain policies and procedures to applicants, enrollees, providers and the general public.
- Strong customer service, teamwork, resource knowledge and advocacy skills are essential.
- Excellent organizational skills and attention to detail.
With a career at any of the MaineHealth locations across Maine and New Hampshire, you'll be working with health care professionals that truly value the people around them - both within the walls of the organization and the communities that surround it.
We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow - programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family. MaineHealth remains focused on investing in our care team and developing an inclusive environment where you can thrive and feel supported to realize your full potential. If you're looking to build a career in a place where people help one another deliver best-in-class care, apply today.
Additional Information
MaineHealth is a health system whose members and affiliates include hospitals, physician practices, long-term care facilities, home care agencies, and support services. Learn more about this system at
