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Tech Support Analyst Follett School Solutions Position Overview:
The Technical Support Analyst provides product and technical support to Follett's customers, answering complex questions on function and usage of our products via telephone or email. Serves as primary liaison between company and customer. Possesses excellent knowledge of company products used by customers and associated technologies. Operates under general supervision. The role is integral to exceeding our customer's expectations by creating a positive experience with each customer interaction.
Responsibilities:
Resolves clients' questions or problems over the telephone, email and/or Internet in the areas of system configurations/setup, product functionality and bugs/enhancements. Serves as primary technical support liaison between company and customer. Keeps customer informed of how and when problems are resolved. Involved in any additional follow up, testing and troubleshooting. Responsible for appropriate referral to other support and quality assurance areas. Ensures a positive, high quality professional service-oriented relationship with the customer by complying with all technical support policies and procedures. Conveys customer feedback to Technical Support Team Lead. Work within a team environment to facilitate constant improvements on application and technical resolutions, support team processes and procedures improvements and technical tool(s) improvements. Participates in internal projects as required. Qualifications:
Strong interpersonal communication skills and telephone etiquette Strong business/technical verbal and written communication skills Experience in a call center environment Excellent problem solving skills Ability to analyze issues and use sound judgement Excellent time management skills including ability to prioritize and re-prioritize ticket workload environment Intermediate to strong knowledge of XML and Jasper reports. Experience with relational databases Ability to work well independently or in a team environment Strong leadership and organizational skills 2 years with a Student Information System Experience with ticketing systems for incident tracking, documentation Continual process Improvement mindset 3-5 years of experience preferred Posted 21 hours ago Associate Software Developer (Data and Analytics) Follett School Solutions For administrators, Follett-powered technology can help you track investments, maximize resources, and tap into student data. For librarians, Follett can help you build a diverse collection of print and digital resources that support every student. For teachers, the Follett universe of materials includes curated, standards-aligned, and customizable tools, plus an extensive selection of the book's kids want to read. Posted 21 hours ago Data Center Technician IC1. Milestone Technologies Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Posted 21 hours ago Logistics Operator L3. Milestone Technologies As an expert Data Center Logistics Specialist L3, you will be working in a Data Center on a team of Data Center Logistics Specialists and Leads in collaboration with Data Center Lab Technicians. You will work Onsite Monday through Friday 8:00am to 5:00pm (PST) supporting inventory management, shipping and receiving activities, daily logistics activities, triaging support tickets, and documenting processes. You will also collaborate and communicate with adjacent Logistics Specialists, Data Center Lab Technicians, Leads, Engineering staff, Management, and others involved in the shipment and receipt of products about information related to the products. You will support both local and regional teams with logistics related requests and requirements. You will also be involved in inventory audits and be responsible for inventory discrepancies and remediation. Day-to-day, this person will be utilizing Sunbird, among other applications, to track incoming, current, and outbound assets. The Data Center Logistics Specialist L3 manages the logistics team's activities and responsibilities. This role is also responsible for providing high-level technical assistance to the team and ensuring service and support is provided to the customer at agreed levels. This role will be required to provide prompt and concise communication with Service Delivery Leadership and Operations Management regularly. As an expert Data Center Logistics Specialist L3, you are expected to possess advanced knowledge and experience working in Data Centers, with inventory, logistics, and related knowledge. Posted 21 hours ago Join our Digital talent community at AES! AES Corporation AES is an Equal Opportunity Employer who is committed to building strength and delivering long-term sustainability through diversity and inclusion. Respecting all backgrounds, differences and perspectives enables us to improve the lives of our people, customers, suppliers, contractors, and the communities in which we live and work. All qualified applicants will receive consideration for employment without regard to sex, sexual orientation, gender, gender identity and/or expression, race, national origin, ethnicity, age, religion, marital status, physical or mental disability, pregnancy, childbirth, or related medical condition, military or veteran status, or any other characteristic protected under applicable law. E-Verify Notice: AES will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization. Posted a day ago Sr Solutions Specialist-Network Specialist. Sonepar USA The Network Specialist is responsible for the delivery of Industrial Network services and solutions to enable customers to realize the connected enterprise by building a robust, reliable network to support their operations. This position will work directly with customers to deliver Assessments and Designs specific to industrial Networks, Cybersecurity, and Virtualization solutions. This individual is responsible for performing 'hands-on' network and cybersecurity assessments, developing small network designs, and configuring small to medium-sized virtualization solutions. This person will act as the liaison between customers' Information Technology (IT) department and Manufacturing/Operations (OT) departments, and present technical findings to non-technical stakeholders at all levels of the organization to gain buy-in around both the concepts and the value of acting on design/remediation plans. Outside of these duties, service geographic areas on a specific product line and become knowledgeable about the product line. Posted a day ago Journeyman Network Controller. Leidos Inc Our customer, Defense Information Systems Agency (DISA), provides, operates, and assures command and control of the Defense Information System Network (DISN) services to the warfighter, national leaders and other mission and coalition partners across the department of Defense (DoD) and national security Network Operations Center (NOC) team provides 24x7 global DoD information network (DoDIN) operations and incident management support. Posted a day ago MDA Network Controller. Leidos Inc Leidos has a career opening for a (Missile Defense Agency) MDA Network Controller at Hill AFB, UT. PROGRAM SUMMARY: Our customer, Defense Information Systems Agency (DISA), acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the department of Defense (DoD) and national security organizations. This position directly supports the DISA-provided GIG capabilities and services in our 24x7 Missile Defense (MD) Operation Support Cell (OSC) often working in tandem with our Transport, IP, and / or Unified Capabilities (UC) NOCs. PRIMARY RESPONSIBILITIES: Responsible for overall network support for customer programs including monitoring and evaluating various components of the DISA Enterprise Network. Partner with engineering team to provide specifications for network architecture, evaluating and integrating new technologies to enhance current capabilities, and performing needs assessments. Analyze user requirements, concept of operations documents, and system architectures to develop solutions for network outages or other systems issues. Provide advanced troubleshooting and problem resolution of complex network problems. Interacts with customer and/or senior leadership regarding network engineering, technical considerations, and for associated problems, issues or conflicts. May be required to troubleshoot issues utilizing established procedures. This is a rotating shift position and must be available for a rotating shift. Verify equipment is operating within parameters of predetermined configurations and react to alarms as necessary. Work with DoD SATCOM Gateway facilities and deployed operators to troubleshoot and resolve SONET, IP and SATCOM network issues. Provide SONET/SDH/IP network support to include configuration of switches, routers, multiplexers, media converters, and modems. Utilization of diagrams, maps, cut sheets, and TSOs/SAAs/GAAs as source documentation for network configuration. Utilize ticketing applications to aid in customer problem tracking and resolution in all aspects of the network integral to our customer's communications. BASIC QUALIFICATIONS: High School diploma and 2-4 yrs. of related experience; Associates and Bachelor's degrees, preferred. Hold DoD-8570 IAT Level 2 certification (Security+ CE) prior to start date. Ability to work in a 24/7 operation. Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management. Understanding of Satellite Communications (SATCOM) architecture and signal flow. Expertise in one or more of the following: routers, switches, crypto devices, routing, Promina, CISCO (multiplexers), Juniper, ADTRAN, MSPP, DWDM, Optical Switching, SATCOM/MILSATCOM. General understanding of network topologies, both transport and IP. Familiarity with the operation of trunk (bulk), MILSATCOM, and data encryption devices. Currently possess an active Secret security clearance and be able to obtain and maintain a Top Secret security clearance. GSMO External Referral Eligible #O&M Original Posting Date: 2024-01-03 While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range: Pay Range $44,850.00 - $81,075.00 The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. Posted a day ago Mobile Field Mechanic - Salt Lake City, UT - $5000 Sign-On Bonus. Terex Corporation Terex Utilities is growing and expanding our service support across the US to continue to help serve our communities by listening, responding and delivering solutions. Our service function is key to our business success and we are looking to add skilled team members as we expand our service network. We continually invest in our team members by providing ongoing technical training to develop your skills and grow our business. Posted a day ago EHS Field Specialist-Ogden. Ardent Mills Insure timely and appropriate corrective action to all Environment, Security, and Health & Safety compliance audits. Compliance management of environmental permit conditions. Timely submittal of environmental permit renewal applications. Insure, where applicable, adherence to PSM program elements for chlorine. Perform annual LTT certifications for all qualified workers. Coordinate the annual Electrical Worker certification program. Coordinate environmental activities such as Sustainable Development, Zero Waste, etc. initiatives and programs. Posted a day ago Description
Position Overview:
The Technical Support Analyst provides product and technical support to Follett's customers, answering complex questions on function and usage of our products via telephone or email. Serves as primary liaison between company and customer. Possesses excellent knowledge of company products used by customers and associated technologies. Operates under general supervision. The role is integral to exceeding our customer's expectations by creating a positive experience with each customer interaction.
Responsibilities:
Resolves clients' questions or problems over the telephone, email and/or Internet in the areas of system configurations/setup, product functionality and bugs/enhancements. Serves as primary technical support liaison between company and customer. Keeps customer informed of how and when problems are resolved. Involved in any additional follow up, testing and troubleshooting. Responsible for appropriate referral to other support and quality assurance areas. Ensures a positive, high quality professional service-oriented relationship with the customer by complying with all technical support policies and procedures. Conveys customer feedback to Technical Support Team Lead. Work within a team environment to facilitate constant improvements on application and technical resolutions, support team processes and procedures improvements and technical tool(s) improvements. Participates in internal projects as required. Qualifications:
Strong interpersonal communication skills and telephone etiquette Strong business/technical verbal and written communication skills Experience in a call center environment Excellent problem solving skills Ability to analyze issues and use sound judgement Excellent time management skills including ability to prioritize and re-prioritize ticket workload environment Intermediate to strong knowledge of XML and Jasper reports. Experience with relational databases Ability to work well independently or in a team environment Strong leadership and organizational skills 2 years with a Student Information System Experience with ticketing systems for incident tracking, documentation Continual process Improvement mindset 3-5 years of experience preferred View more.. 
