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Job Description

Become a champion for children's health with a career at CHA. We serve with purpose and passion to help 220 member children's hospitals improve kids' health and well-being.

Where You'll Work

This position is based in our Lenexa, Kansas office. We leverage a hybrid working model working three days in the office, two days optional remote work.

What You'll Do

The Technical Support Analyst is a key member of the IT team, managing help desk tickets and providing customers with troubleshooting and problem resolution with a high level of professionalism and courtesy.

• Proactively troubleshoot and resolve requests submitted through ServiceNow for customers working in our KC, DC offices and remote employees; assigning to the proper support group and escalating when necessary.


• Provides end-user support for all computers and peripherals, including printers, monitors, etc.


• Participate in on-call rotation.


• O365/Intune/AAD - User Management to include onboarding of users; user licenses; create, edit, or add Azure Active Directory (AAD) user/device groups; create, maintain, update, deploy and delete conditional access policies; basic SharePoint administration knowledge.


• O365/Intune/AAD - Application Creation and Deployment/Assignment including upload and configure store applications; Deploy applications to a computer/mobile device; Deploy store applications to a mobile device; deploy store applications to a group of users; monitor application deployment status.


• O365/Intune - Device/Profile Management including create, maintain, update, deploy and delete configuration profiles; device restriction; compliance policies; device life cycle; autopilot deployment; retire and wipe devices; create, maintain, update, deploy and delete conditional access policies.


• Configure hardware and software, including desktop computers, laptops, and desk phones for new users and work with supplier or vendor when servicing required.


• Maintain knowledge of current audio-visual technologies, staying up to date with improvements to maintain proficiency.

Experience and Skills

What You'll Bring to CHA

Any combination of education and experience providing the required skill and knowledge is qualifying.

• High school diploma or equivalent required. Associate degree in Computer Science preferred.


• A+ Certification, MSCE preferred.


• Minimum of 3 years' experience in desktop solutions


• Strong technical skills around M365/O365/Intune administration


• High degree of personal initiative and self-motivation


• Excellent verbal and written communication skills


• Experience documenting & defining policies and procedures.


• Strong organizational skills; attention to details


• Internet knowledge; proficiency with web browsers


• Proficiency in Microsoft Office products

• Extensive knowledge in Windows 11


• Ability to build, deploy and support desktop/laptop computers. Autopilot experience is a plus.


• Ability to work independently within a team environment

Our Perks and Benefits:

• Competitive total compensation package


• Medical, dental and vision insurance


• Retirement Savings program with generous company contribution


• Hybrid working model


• Health Savings Account with company contribution


• Wellness program


• Paid time off and personal days


• 8 paid holidays


• Paid Parental Leave


• And more!

More About CHA

Vaccinations

CHA requires all new hires to be fully vaccinated prior to the first day of employment. Fully vaccinated is defined as having received two Pfizer or Moderna vaccinations or one Johnson & Johnson vaccination, in addition to completion of a two-week period after the final vaccination.

Diversity, Equity, and Inclusion

CHA is committed to advancing diversity, equity and inclusion within our organization, our membership, the care delivery of children's hospitals and their communities and through the federal policymaking environment. With children's hospitals we strive to ensure organizational cultures where everyone feels valued and actively participates in the mission of our organizations. Racism stands firmly in the way of improving children's health. We remain vigilant in our quest for a diverse and inclusive community and in standing against racism and discrimination wherever it exists.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, and protected veteran status, or disability status.

Visa sponsorship is not available for this position.