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Description
Test Engineer & Service Desk Technician, Junior
The Opportunity:
When a user tries new software, they expect it to be intuitive and run smoothly. Functionality, reliability, and user experience are key to successful software development - and that means rigorous testing. When it doesn't run smoothly, the user needs your help sorting it out. That's why we need you, an experienced test engineer, quality assurance professional, or service desk technician with attention to detail that possess excellent communication skills to make sure our team releases and operates the best software possible.
We're seeking a highly motivated system tester with analytical skills and hands-on manual testing experience to work on a complex custom coded web-based software application. You'll provide support to Tier 1 and Tier 2 service desk for government database and analytical software. You are a strong individual contributor and are able to work as a part of the team to deliver expertise in a variety of software Quality Assurance concepts, practices, and procedures.
As a test engineer on our team, you'll work with requirements analysts, developers, engineers, and subject matter experts as part of a team evaluating software developed for Department of Defense or other government agencies. You'll help build a test plan with test cases based on user stories. Using automated and manual processes, you'll generate data reports and execute the test cases to see how the software performs. You will then document the results and communicate defects to the development team so they can start improving the tool. During breaks in the development cycle, you will directly interface with system users through client service desk activities. You'll build experience in cloud development, large scale, small scale, and big data systems. You will learn about growth areas such as automation testing, cloud computing, and machine learning from your team.
Join us. The world can't wait.
You Have:
1+ years of experience with system testing methodologies and the the Software Development Life Cycle (SDLC)
Experience with IT Helpdesk Support to end users either in person, through email, or over the phone
Experience with Agile methodology, such as JIRA or Confluence
Experience supporting O365 and SharePoint Online environment
Ability to analyze, diagnose, troubleshoot, and resolve end user IT issues, such as software applications
Ability to assess and understand system and functional requirements
Ability to create and update test cases and perform requirements traceability to ensure all requirements are tested and accounted for
Secret clearance
Associate's degree in a Computer or Cyber field
Nice If You Have:
Experience with DoD and joint training networks
Experience with automated software and system testing
Experience leading and managing Tier I, II, and III Helpdesk Technicians, including monitoring ticket volume and performance metrics while supporting the team
Ability to understand Quality Assurance processes and follow process guidelines
Ability to work in a team-oriented, inclusive, collaborative work environment with the team to achieve consensus
TS/SCI clearance
Bachelor's degree in Information Systems, Computer Science, or other Computer-related field
Security+ certification or other relevant testing certifications
Clearance:
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.
Create Your Career:
Grow With Us
Your growth matters to us-that's why we offer a variety of ways for you to develop your career. With professional and leadership development opportunities like upskilling programs, tuition reimbursement, mentoring, and firm-sponsored networking, you can chart a unique and fulfilling career path on your own terms.
A Place Where You Belong
Diverse perspectives cultivate collective ingenuity. Booz Allen's culture of respect, equity, and opportunity means that, here, you are free to bring your whole self to work. With an array of business resource groups and other opportunities for connection, you'll build your community in no time.
Support Your Well-Being
Our comprehensive benefits package includes wellness programs with HSA contributions, paid holidays, paid parental leave, a generous 401(k) match, and more. With these benefits, plus the option for flexible schedules and remote and hybrid locations, we'll support you as you pursue a balanced, fulfilling life-at work and at home.
Your Candidate Journey
At Booz Allen, we know our people are what propel us forward, and we value relationships most of all. Here, we've compiled a list of resources so you'll know what to expect as we forge a connection with you during your journey as a candidate with us.
Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $51,600.00 to $105,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.
- If this position is listed as remote or hybrid, you'll periodically work from a Booz Allen or client site facility.
- If this position is listed as onsite, you'll work with colleagues and clients in person, as needed for the specific role.
EEO Commitment
We're an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change - no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.
