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Job Description

Dwyer Workforce Development's (DWD) mission is to provide comprehensive support to individuals who lack opportunity and aspire to pursue a career in the healthcare industry, alleviate a severe healthcare workforce shortage, and improve the lives of seniors.

Job Description

Service Navigator

Dwyer Workforce Development's (DWD) mission is to provide comprehensive support to individuals who lack opportunity and aspire to pursue a career in the healthcare industry, alleviate a severe healthcare workforce shortage, and improve the lives of seniors.

Position Summary: Provide service navigation, case management duties and coordination of comprehensive support and services to Dwyer Scholars.

Position Responsibilities

• Develop a strong working knowledge of agency mission, vision, and philosophy.
• Engage with applicants and collect data to determine program eligibility based on local guidelines, DWD policies, application information provided and required documentation.
• Maintain follow-up contact as required, with participants through telephone, mail, e-mail, in-person visits, and text messages to support the applicant before, during and after the application, training and employment process.
• Responsible for thoroughly and accurately documenting service encounters with Dwyer Scholars, Trainers and Provider/Employer Partners, activities, and interventions as well as demographic information for improvement and evaluation in the data management system.
• Maintaining current and confidential record keeping systems including updating contacts notes and tracking the progress of Dwyer Scholars in meeting training, employment and life goals.
• Work with Dwyer Scholars to identify barriers to success; use self-sufficiency development tools and resource solutions and action plans to eliminate barriers.
• Provide direct services to Dwyer Scholars in crisis situations - both on-site and off-site - including supportive listening, community and resource referrals, goal-setting and appropriate follow-up.
• Secure employment opportunities for Dwyer Scholars through job development activities and effective communication with Provider/Employer Partners.
• Assist Dwyer Scholars in developing and honing job-seeking and workplace readiness skills in preparation for successful employment.
• Provide follow-up services to support job retention, as well as ongoing engagement opportunities and support to facilitate independence, assisting Dwyer Scholars in maintaining life balance.
• Must maintain client confidentiality and abide by the Data Privacy Act.
• Demonstrate teamwork by cooperating with and assisting co-workers as needed. Attend required meetings, training, seminars, and conferences as needed/required to enhance expertise and professionalism in agency activities as scheduled by the Director and/or funding source, outside agencies, etc. to fulfill job/project(s) requirements.
• Must be responsible and able to handle confidential material and information, organize effectively, and work independently.
• Other duties as assigned.

Essential Qualifications

• Knowledge of local community resources and social services in applicable geographic area.
• High School Diploma or equivalent and 2 or more years' experience working with human service agencies/programs, BA or BS degree in social work/human service/public degree or related field encouraged.

• Working knowledge of modern office communication systems: e-mail, voice mail, computer systems, and ability to operate various office equipment such as data management platforms, fax, copy machine and calculator and Microsoft office products.
• Cultural competency - able to work with diverse groups of community members.
• Possess strong verbal and written communication skills as well as leadership and motivational skills.

License/Certification: Driver's license and access to a vehicle required.

Position Location: Baltimore, Maryland, onsite at DWD Headquarters four days per week; at home on Fridays.

Equal Employment Opportunity: Dwyer Workforce Development is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Salary Range Disclaimer: Actual salary will be based on relevant job experience and work history.

Where To Apply: Please visit our website to apply:

Sponsorship in US: Must be eligible to work in the U.S. without Sponsorship

Dwyer Workforce Development is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

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