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Tech Support Analyst Follett School Solutions
Position Overview:
The Technical Support Analyst provides product and technical support to Follett's customers, answering complex questions on function and usage of our products via telephone or email. Serves as primary liaison between company and customer. Possesses excellent knowledge of company products used by customers and associated technologies. Operates under general supervision. The role is integral to exceeding our customer's expectations by creating a positive experience with each customer interaction.
Responsibilities:
Resolves clients' questions or problems over the telephone, email and/or Internet in the areas of system configurations/setup, product functionality and bugs/enhancements. Serves as primary technical support liaison between company and customer. Keeps customer informed of how and when problems are resolved. Involved in any additional follow up, testing and troubleshooting. Responsible for appropriate referral to other support and quality assurance areas. Ensures a positive, high quality professional service-oriented relationship with the customer by complying with all technical support policies and procedures. Conveys customer feedback to Technical Support Team Lead. Work within a team environment to facilitate constant improvements on application and technical resolutions, support team processes and procedures improvements and technical tool(s) improvements. Participates in internal projects as required. Qualifications:
Strong interpersonal communication skills and telephone etiquette Strong business/technical verbal and written communication skills Experience in a call center environment Excellent problem solving skills Ability to analyze issues and use sound judgement Excellent time management skills including ability to prioritize and re-prioritize ticket workload environment Intermediate to strong knowledge of XML and Jasper reports. Experience with relational databases Ability to work well independently or in a team environment Strong leadership and organizational skills 2 years with a Student Information System Experience with ticketing systems for incident tracking, documentation Continual process Improvement mindset 3-5 years of experience preferred
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POOLCORP The Inside Sales Associate works with customers to find what they want, create solutions and ensure a smooth sales process. On a daily basis our Inside Sales Associate: Establishes relationships with customers by assisting walk-in and phone customers, representing the company in a professional manner. Processes, pulls and distributes customer products quickly and efficiently. Handles questions and complaints in a timely and professional manner. Accurately performs data entry of sales orders to generate an invoice of products ordered to be picked up or delivered. Secures payment of invoice with proper funds or obtain credit authorization in accordance with company policy. Evaluates and determines disposition of warranty items handled at the counter, as prescribed by the manufacturer's warranty policy and customer needs. Estimates date of delivery to customer, based on knowledge of vendor's production and delivery schedules. Assists in receiving, shipping, and general warehouse duties. What You Will Need: High school diploma or GED. 1+ years related inside sales experience preferred. The ability to move 100 pounds with a dolly. Strong counter "presence" and the ability to deal directly with customers for a large portion of the day. Strong customer-service attitude. Good computer skills including MS Office programs. Ability to work in a fast-paced environment dealing with inventory, product allocations and customer issues. Familiarity with a related product line such as pool supplies, parts, chemicals or pool construction helpful. To be 18 years of age or older to apply. Looking to work for the best in the industry? Look no further than POOLCORP, the world's leading distributor of outdoor living products. With over 420 Sales Centers in 13 countries and a team with more than 6,000 dedicated employees, we are committed to meeting the needs of our customers with pride and professionalism. Our network includes SCP Distributors, SCP Distributors International, Superior Pool Products, National Pool Tile, Pinch A Penny, and Horizon Distributors. Why join POOLCORP? We offer a wealth of opportunities for career growth and advancement, with comprehensive training programs to support your success. As a company, we value integrity, trust, diversity, and innovation, and we strive to foster a family-oriented, hometown culture that is supported by our strong, stable, and growing business. Join us today and experience the best of both worlds! So, end your job search here - at POOLCORP - Where Outdoor Living Comes to Life! Bilingual, Military, Military Spouses and Veteran applicants are strongly encouraged to apply! Currently, POOLCORP has over one hundred and twenty military personnel serving on our team. We understand the uniqueness of hiring military personnel and veterans and will support him/her in the time of duty or with the transition into new civilian professions. All offers to external candidates for employment are contingent upon the successful completion of pre-employment drug testing and background verifications before employment is finalized. POOLCORP, including all its subsidiaries, is a drug-free company and Equal Opportunity Employer - By Choice. The Company understands, respects, and values diversity - unique styles, experiences, identities, ideas, and opinions - while striving to be inclusive of all people. This commitment is critical to our success as a global company as we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Hiring and promotional decisions are based solely on the qualifications required for the job to be filled. To apply, email #SW1 Webster, TX, US, 77598Posted a minute ago PC and Test Support - 1st Shift.GXO Logistics At GXO, we're constantly looking for talented individuals at all levelswho can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you'll have the support to excel at workand the resources to build a career you can be proud of. Fort Worth, TX, US, 76102Posted a minute ago Operations Product Manager (Business Architecture) - Meraki. Cisco Systems, Inc. Cisco Networking Experiences ("NX") is looking for a leader to join the Business Model Planning and Design team to define and implement an engagement model with internal team members that will extract their critical business needs and ready them for program execution! You will work closely with internal functional leaders and use planning and prioritization to build clear roadmaps with tangible requirements that will accelerate business transformation and improve efficiency. You will lead our functional planning and business design efforts, working to identify and deliver our clients' highest priorities while participating in operating cadences grounded in our values and best practices. You will be the voice of your partners for critical, enterprise-level, multi-functional initiatives, guiding on capabilities needed for a high-growth, subscription forward business. Are you motivated by enabling change at a pace that mirrors the velocity of the business, while maintaining a high level of care and empathy for customers and the problems they are seeking to solve? Come join us! Austin, TX, US, 78716Posted a minute ago Post-Graduate Athletic Intern - Football Video. Texas Tech University Established in 1923, Texas Tech University is a Carnegie R1 (very high research activity) Doctoral/Research-Extensive, Hispanic Serving, and state-assisted institution. Located on a beautiful 1,850-acre campus in Lubbock, a city in West Texas with a growing metropolitan-area population of over 300,000, the university enrolls over 40,000 students with 33,000 undergraduate and 7,000 graduate students. As the primary research institution in the western two-thirds of the state, Texas Tech University is home to 10 colleges, the Schools of Law and Veterinary Medicine, and the Graduate School. The flagship of the Texas Tech University System, Texas Tech is dedicated to student success by preparing learners to be ethical leaders for a diverse and globally competitive workforce. It is committed to enhancing the cultural and economic development of the state, nation, and world. Lubbock, TX, US, 79430Posted a minute ago Maintenance Technician - Midlothian. Vistra Corporate Services Company Strong knowledge of all types of welding including HRSG repair and modification within the HRSG *Knowledge of and experience in several of the following skills: pipefitting, welding, machining, rigging, rotating machine repair, fabrication, machine alignment, basic vibration analysis, and using electrical/power equipment. Midlothian, TX, US, 76065Posted a minute ago LLM Expansion - General AI Data Annotator - Thai. RWS We work with over 80% of the world's top 100 brands, more than three-quarters of Fortune's 20 'Most Admired Companies' and almost all the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors. Austin, TX, US, 78716Posted a minute ago Lead Engineer, Technology Quality Assurance - Remote. GXO Logistics As the Lead Engineer, Technology Quality Assurance, you will be responsible for providing technical leadership for single or multiple applications across the enterprise. You'll also participate in automation testing efforts in highly complex, multiplatform environments. We look forward to leveraging your knowledge and years of experience to help us continue to provide the best solutions for our customers. Become a part of our dynamic team and we'll help you take your career to the next level. Dallas, TX, US, 75215Posted a minute ago Associate Software Developer (Data and Analytics) Follett School Solutions For administrators, Follett-powered technology can help you track investments, maximize resources, and tap into student data. For librarians, Follett can help you build a diverse collection of print and digital resources that support every student. For teachers, the Follett universe of materials includes curated, standards-aligned, and customizable tools, plus an extensive selection of the book's kids want to read. Austin, TX, US, 78716Posted 5 minutes ago Description
Position Overview:
The Technical Support Analyst provides product and technical support to Follett's customers, answering complex questions on function and usage of our products via telephone or email. Serves as primary liaison between company and customer. Possesses excellent knowledge of company products used by customers and associated technologies. Operates under general supervision. The role is integral to exceeding our customer's expectations by creating a positive experience with each customer interaction.
Responsibilities:
Resolves clients' questions or problems over the telephone, email and/or Internet in the areas of system configurations/setup, product functionality and bugs/enhancements. Serves as primary technical support liaison between company and customer. Keeps customer informed of how and when problems are resolved. Involved in any additional follow up, testing and troubleshooting. Responsible for appropriate referral to other support and quality assurance areas. Ensures a positive, high quality professional service-oriented relationship with the customer by complying with all technical support policies and procedures. Conveys customer feedback to Technical Support Team Lead. Work within a team environment to facilitate constant improvements on application and technical resolutions, support team processes and procedures improvements and technical tool(s) improvements. Participates in internal projects as required. Qualifications:
Strong interpersonal communication skills and telephone etiquette Strong business/technical verbal and written communication skills Experience in a call center environment Excellent problem solving skills Ability to analyze issues and use sound judgement Excellent time management skills including ability to prioritize and re-prioritize ticket workload environment Intermediate to strong knowledge of XML and Jasper reports. Experience with relational databases Ability to work well independently or in a team environment Strong leadership and organizational skills 2 years with a Student Information System Experience with ticketing systems for incident tracking, documentation Continual process Improvement mindset 3-5 years of experience preferred
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