Find Jobs

Education

Bachelor's Degree required. Master's degree in business or healthcare administration preferred.

Experience

Minimum five years of health administration experience or a master's degree in business or healthcare administration

Knowledge, Skills and Abilities

• Advanced skills in project management.
• Skill in using computer and a variety of applications. Prior EMR experience preferred.
• Effective written and oral communication skills, to communicate and relate effectively with staff, physicians, and organization administration
• Analytic ability in order to problem solve, develop goals, objectives, clinical protocols, critical paths, and policies and procedures
• Skill in financial analysis including business plan development

Working Conditions

• Normal office environment

Principal Duties and Responsibilities:

• Develops, implements, monitors, and communicates strategic and business plans to support the growth and development of the Primary Care Service Line and Specialty Physician Practices.

• Actively participates in program development related to physician practices and system focused on access to care, patient satisfaction, and other areas of patient engagement.

• Contracts with Physicians and Advanced Practice Clinicians to provide clinical services in the practice setting.

• Recognizes the role of clinical stakeholders and includes their needs in the development of their assigned services' clinical programs and business planning.

• Establishes and maintains collaborative working relationships with physicians, department leaders, practice managers, and others.

• Chairs the Clinical Operations Team in the development and implementation of policies, procedures and standard work for the clinical and business operations of the Ambulatory Service Line.

• Reviews work processes to ensure efficiency of work flow and integration of services within the Ambulatory Service Line.

• Oversees the development of annual operating and capital budgets for all or parts of the Ambulatory Service Line. Monitors expenditures and implements corrective actions and addresses negative budget variances.

• Works collaboratively with Greater Baltimore Health Alliance to maximize incentives from payor programs including but not limited to CareFirst PCMH, CMS MIPS Quality Payment Program and others as identified.

• Serves as practice operation lead on practice facility development, recruitment, design, and relocation projects, working closely with Facilities project manager and respective practice managers.

• Directs and oversees clinical education and quality and patient safety programs related to physician practices.

• Works closely with MIS on implementation and optimization of the EMR as it relates to front and back office business workflows and clinical needs of the physician practices

• Provides decision support and analysis to Executive and Service Line Leadership, as it relates to Primary Care and physician practices, as needed
• Coordinates board, advisory board, and board committee activities for the Ambulatory Service Line
• Works closely with laboratory partners and vaccine vendors to drive operational efficiency and appropriate utilization within practices

• Willingness to assume higher levels of responsibility including:
  • Managing all or parts of administrative and operational resources for the Ambulatory Service Line
  • Overseeing and directing the work of assigned Ambulatory Service Line staff and support functions
  • Other duties as assigned by the COO of GBMA

• Other Duties as assigned by the COO-GBMA

All roles must demonstrate GBMC Values:

Respect

I will treat everyone with courtesy. I will foster a healing environment.

• Treats others with fairness, kindness, and respect for personal dignity and privacy

• Listens and responds appropriately to others' needs, feelings, and capabilities

Excellence

I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.

• Meets and/or exceeds customer expectations
• Actively pursues learning and self-development
• Pays attention to detail; follows through

Accountability

I will be professional in the way I act, look and speak. I will take ownership to solve problems.

• Sets a positive, professional example for others
• Takes ownership of problems and does what is needed to solve them
• Appropriately plans and utilizes required resources for various job duties
• Reports to work regularly and on time

Teamwork

I will be engaged and collaborative. I will keep people informed.

• Works cooperatively and collaboratively with others for the success of the team
• Addresses and resolves conflict in a positive way
• Seeks out the ideas of others to reach the best solutions
• Acknowledges and celebrates the contribution of others

Ethical Behavior

I will always act with honesty and integrity. I will protect the patient.

• Demonstrates honesty, integrity and good judgment
• Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers

Results

I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals.

• Embraces change and improvement in the work environment
• Continuously seeks to improve the quality of products/services
• Displays flexibility in dealing with new situations or obstacles
• Achieves results on time by focusing on priorities and manages time efficiently

COVID-19 Vaccination

All applicants must be fully vaccinated against Covid-19 or obtain a GBMC approved medical or religious exemption prior to starting employment at GBMC Healthcare, to include Gilchrist and GBMC Health Partners.

Equal Employment Opportunity

GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.