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Hours of Work: Thursday-Friday: 3:30pm - 8:15pm, Saturday: 8:45am - 4:15pm (17 hours/ week)

Hourly Rate: $20.32 / hr
Job Code: 252
Location: 558 - Barrie
Bargaining Unit: Yes
Reports to: Manager Retail Regional

It’s not a package. It’s a promise®.

We are Canada’s leading integrated freight, package, and logistics provider, and we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver - it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you too.

Job Description

The Support Representative, Shipment Resolution, resolves problem and return shipments within the assigned terminal in collaboration with internal and external stakeholders.

Contact customers or colleagues to obtain and enter package information or resolve delivery issues
Scan, sort, and reorganize undelivered freight and process freight damages
Prepare packages for redelivery (tracking data, labels, repackaging, etc.)
Inspect damaged packages
Use computer applications (i.e., Salesforce) to track completed customer shipments and review and close case logs
Audit arrivals and communicate any delays to the Unit Manager and Regional Retail Manager

3 months experience in customer service

Working Conditions: Retail Center Environment

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Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs.

We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace and if we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills. To learn more about us and our values, go to

At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play.