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Description
Our client Top IT Client is seeking a Technical Support Associate to join their team. As a technical support you will be part of the digital support team.
Job Title: Technical Support
Location: King Street St Catherine's , ON
Pay Range:$19.23/hr
What’s the Job?
The role includes some or all the following key responsibilities:
Handling chat, a sync messaging and phone channels.
Developing proactive recommendations on process improvements or efficiencies that can be gained.
Recommending system/technology enhancements that could be implemented to create efficiencies.
Perform remote troubleshooting through diagnostic techniques and pertinent questions.
Determine the best solution based on the issue and details provided by customers.
Walk the customer through the problem-solving process.
Sense of achievement providing excellent customer service and technical support in an inbound customer contact environment.
Fulfilling work satisfying customer expectations in a way that also complies with best practices.
Demonstrating empathy by listening attentively to customer concerns.
Maintaining high customer satisfaction ratings and service level agreements.
Basic Qualifications
1 year of experience as a help desk technician and/or customer support role.
Tech savvy with working knowledge of office automation products, databases, and remote control.
High School Diploma or equivalent.
Flexibility with hours of operations.
Preferred Qualifications
Ability to learn new technologies and implement them.
Technical experience, digital experience a plus.
Exceptional customer service experience.
Ability to multitask and work with multiple tools to provide the best resolution.
If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.
