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05-Apr-2024

US Remote

9274BR

Company Summary

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress.

Business Summary

Deltek's award winning Support Services team provides best-in-class assistance to Deltek's customers across the world via phone, chat and email. Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career!

Position Responsibilities

Do you like getting to know people? Are you the kind of person always wanting to understand the "why"? Do you like solving problems? We are looking for someone to join our team and grow their talent and career.

As a Senior Support Analyst, you will be helping our customers resolve their questions and issues for the Vantagepoint product through phone, chat, and email. The most successful person in this role is warm and friendly, and likes assisting others. This isn't a typical call center job - you will be collaborating with the customer, product engineering, product management, and senior team members to work the cases to resolution. As your knowledge of our product and industry grows, you will be making a difference with our customers, contributing to the smooth operation of their business.

If you are recently re-entering the workforce or looking for a professional change we invite you to apply. We'll provide the product and tools training and you'll be surrounded by a supportive and collaborative team.

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a perfect candidate. Deltek Support is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day

Qualifications

• 2+ years using/supporting CRM or project planning software preferred
• 2+ years customer service or software support experience required
• Experience with Deltek's Vantagepoint or Vision a plus
• Excellent time management and organizational skills
• Strong listening skills & high emotional intelligence
• Outstanding communication skills, both oral and written
• Strong troubleshooting and research skills required
• Self-motivated and proactive team member who will utilize time efficiently, share knowledge, and be receptive to others' ideas
• Desire to exceed customer expectations by providing world class customer service

Compensation Information

The U.S. salary range for this position is $55,000- $82,500. This range is subject to change as Deltek takes a number of factors into consideration when determining individual base pay, such as location, job-related knowledge, skills and experience. Certain roles are eligible for additional rewards, including incentive compensation and equity.

Benefits and perks listed here may vary depending on the nature of employment with Deltek. Employees have access to healthcare benefits, a 401(k) plan and company match, paid vacation time and holidays, well-living programs, short-term and long-term disability coverage, basic life insurance and tuition reimbursement.

Travel Requirements

No

EEO Statement

Deltek, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

E-Verify Statement

Deltek, Inc., utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for Deltek is eligible to work in the United States. To learn more about E-Verify you can call or visit their website by clicking the logo below. E-Verify is a registered trademark of the United States Department of Homeland Security.

Applicant Privacy Notice

Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you ("Personal Data") to administer and evaluate your application. We are the "controller" of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this Employment Candidate Privacy Notice. Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.