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Job Description

Our dealership is hiring an experienced Mid-level IT Support Specialist to join our team! This is the perfect opportunity to take your automotive career to the next level. Apply today and find out all our dealership has to offer!

In this position you would be directly assisting end users/employees with daily issues and concerns throughout our dealership’s multiple locations. Your main task would be supporting and maintaining employee assigned computer systems and peripherals, which includes installing, troubleshooting, repairing/upgrading hardware and equipment to ensure optimal performance. You would report directly to the IT Systems Manager.

When you join our team, you'll have access to a total compensation package, which includes great career growth, a friendly work environment, outstanding more:

• Competitive Wages
• Paid Time Off for Volunteer Time
• Paid Vacation, Sick and Holidays
• Paid Basic Life Insurance
• 401K
• Health, Dental, Vision Insurance
• Other Supplemental Insurance options such as:
  • Additional access to Term Life Insurance Policy
  • Short Term and Long-Term Disability
  • Health care, dependent care, and family reimbursement accounts
  • Pet Insurance

Essential Duties, but not limited to:

• Monitor, open, update, escalate and close help desk tickets in a timely fashion.
• Troubleshoot and resolve problems with PC workstations and related peripherals, printers, telephones and other office equipment.
• Repair / replace / refurbish failed components of PC workstation computers such as hard drives, RAM modules, motherboards, network cards, etc..
• Replace consumed components of printers / copiers such as toners, imaging units, transfer modules, fusers, rollers, waste bottles, etc..
• Routinely monitor systems for potential issues and security risks.
• Contacting 3rd party support vendors to address issues when applicable.
• Create and maintain user accounts and assign security profiles for employee access to internal systems.
• Train new users on hardware and software systems.
• Assist employees over the phone, in person and via remote support sessions to resolve hardware and software issues.
• Securely dismantle and dispose of EOL hardware.
• Perform secure destruction of sensitive data based on official protocol / procedures.
• Attend management team meetings.
• Maintain a professional appearance.
• Assist IT Manager to configure and deploy new PC workstations and related peripherals, printers, telephones and other office equipment.
• Assist IT Manager to configure and deploy new or replacement network infrastructure devices when necessary.
• Assist IT Manager to troubleshoot and resolve problems associated with network infrastructure and internal servers.
• Assist IT Manager to perform regular software/firmware updates to infrastructure, phone systems, office equipment, PC workstations and related peripherals.
• Other tasks as assigned.

Qualifications:

• High school diploma or the equivalent, Bachelor Degree in related field
• Minimum of 1 year of IT related experience
• Must possess good communication skills and time management skills
• Working experience with Windows 10/11 Chrome and Chrome variant browsers, Firefox, Edge, Excel, Word, and other commonly used computer software.
• Must be able to handle documents containing sensitive and / or confidential information.
• Able to work closely with end users, and other IT staff .
• Proficient in both following and creating instruction documentation.
• Must possess the ability to read manuals and troubleshoot minor issues independently.
• Typical work schedule is 8:00am to 5:00pm pst, however must have flexibility to work occasional weekends and some nights for specialty projects.
• All applicants must be authorized to work in the USA
• Ability to pass pre-employment testing including background checks, MVR, drug test.
• Possess a valid driver's license.
• Bilingual (preferred but not necessary)
• Completed IT Certifications are a plus.
• Working experience with any of the following, a plus:
  • TCP/IP, Layer 3 networking configurations
  • Wireless networking standards and best practices
  • Windows AD Server configurations and security practices
  • Reynolds and Reynolds ERAccess and Ignite DMS System
  • Toyota Motor specific systems (DealerDaily, TFS, TIS, Techstream)
  • Subaru Motor specific systems (Subarunet, Subaru RISE)
  • GSuite and/or Microsoft Office 365
  • PBX / SIP / VoIP phone systems
  • IOS / MacOS operating systems, iPads, and iPhones
  • Android operating system, Android tabets, android phones
  • ChromeOS operating system
  • Firewall Configurations / Security Policies
  • Video Surveillance and Access Control Systems
  • Key Management Systems
  • Disk imaging systems for mass deployment / recovery of PC workstations
  • Yealink desk phones
  • Lexmark, Ricoh, Canon, and Brother office equipment

Compensation details: 16-22 Hourly Wage

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