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Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

• Support internal communications for Client Care, collaborating with senior management to formulate and execute an internal communication strategy.
• Manage the Client Care SharePoint site, 'The HIVE', by sourcing content, crafting compelling stories, and integrating corporate messaging.
• Assist in the organization and support of key meetings, such as employee and management town halls. This includes developing presentations, notifying participants, coordinating logistics, and scheduling guest speakers.
• Develop diverse editorial content, including written, audio, and visual materials, for distribution on internal communication platforms.
• Independently manage special projects across the Client Care organization.
• Develop, implement, and manage additional internal communication programs as required.
• Collaborate on and support Employee Engagement activities, including material preparation, coordination, and distribution of gifts or meals for events like Customer Service Week, Black History Month, and Holiday Party.
• Validate Quarterly Recognition Program and develop other incentive programs as needed.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications

• 5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications

• 6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• 5+ years of experience in a Marketing/Communications or Employee Engagement role.
• A self-motivated individual who possesses a strong desire to achieve results, takes ownership and accountability, and has a spirit to succeed.
• Exceptional attention to detail.
• A proven track record of success in a high-performing environment, with experience in collaborating effectively in a matrixed culture.
• Experience in serving as the key communications driver, aligning to a shared set of priorities.
• Proven background in creating impactful and engaging content for diverse audiences across various formats.
• Ability to influence and facilitate groups with diverse perspectives, driving teams to consensus.
• Proven ability to manage multiple priorities in a dynamic business environment.
• An innovative thinker with a view on leveraging new media technologies for organizational benefit.
• Tactical and strategic thinker with a track record of translating insights into action plans and results.
• Extensive experience in writing, editing, and communications.
• Experience in managing global and/or multi-location programs.
• Proficient in Microsoft Word, Excel, PowerPoint.
• A sense of creativity, empathy, energy, and team spirit is imperative.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 106,700.00 to 154,600.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.
Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.