Salary Range:$32,000 – $39,000 Salary range estimated by Zippia
Posted 9 hours ago
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Description
Performs clerical duties to support the daily business activities of the department.
Responsible for the following: answer telephones, greeting patients and processing patients in preparation for clinical visits.
Essential Functions
1. Applies the step-by-step AWAKEN process to consistently fulfill our patients’ needs and
help the Dental Department maintain excellent Patient Satisfaction scores. AWAKEN:
Anticipate, Welcome, Appreciate, and Keep it real, Excellence and Never.
2. Answers telephones, routes call, takes messages and provides routine information to patients
or staff. Responds to all telephone inquiries in a timely and courteous manner.
3. Provides guidance and direction to visitors and patients. Calls for transportation as
necessary.
4. Verifies patient’s demographic and personal information and enters them in the appropriate
EHR program.
5. Verifies insurance benefits and eligibility by using eligibility portal in Nextgen and Medi-
Cal.
6. Schedules appointments by telephone and in person; follows up on failed and cancelled
appointments. Performs the 24 or 48-hour patient appointment reminder calls or updates
status of text message calls into Dentrix. Contacts patients if their provider is unavailable on
any given day and documents any patient cancellations. Calls patients to backfill any open
appointment slots.
7. Covers for the Patient Service Lead when on leave and performs any task required from a Patient Services Lead.
8. Responsible to communicate equipment and office maintenance as needed.
9. Must collect patient payments, co-payments and deductibles and generate accurate receipts
for dental services rendered. Utilizes POS machine for Credit Card payment processing.
Collects all daily payments, balances against Dentrix reports, processes the needed
documentation and personally delivers fund to Lead.
10. Presents treatment plan estimate and makes financial arrangement with patient at time of
consultation based on the patient’s insurance coverage. Generates financial contracts,
explains, and collects signatures from all private and sliding fee scale patients. Processes all
financial contracts and submits them to the billing department accordingly.
11. Effectively identifies patient grievances, follows established protocols to resolve or
determines escalation level and need to refer to supervisors.
12. Performs follow up on unpaid accounts during the check-in or check out process to ensure
collections report are within the organization’s expectations of 95% or above.
13. Keeps abreast of all changes via web and/or by leadership with regards to changes in Medi-
Cal coverage for dental service.
14. Responsible for creating a patient record for all new patients.
15. If needed, responsible for assisting patients in the filling out of registration and Medical
History forms.
16. Responsible for organizing new patient charts and ensures that all needed documents are
signed by patient.
17. Responsible for sorting correspondence and referrals, etc. identify with label and scan into
document center in EHR system.
18. Maintain privacy of all patients, employee and volunteer information and access such
information only on a need-to-know basis for business purposes. Comply with all HIPAA
regulations regarding corporate integrity and security obligations.
19. Assures a signature on all reports, correspondence, referrals, etc. from the appropriate
provider before filing the chart.
20. Assists patients in completing a record release/request form as needed.
Requirements:
Education
Minimum High School or equivalent.
Experience
Minimum 1 year front desk experience.
Preferred In a dental setting.
Technical Knowledge
Knowledge of Medi-Cal, Medicare, managed care plans, third party rules and regulations and insurance agreements. Claims processing, and daily operations of dental office, OSHA regulations and safety procedures.
Skills:
Bilingual (English/Spanish). Good oral and written communication. Experience with Dental Terminology, NextGen, Dentrix and Windows Officesystems preferred. Typing of a minimum of 35 wpm.
Dental records filing and dental terminology.
Benefits:
$22-30/hr depending on experience
Responsible for the following: answer telephones, greeting patients and processing patients in preparation for clinical visits.
Essential Functions
1. Applies the step-by-step AWAKEN process to consistently fulfill our patients’ needs and
help the Dental Department maintain excellent Patient Satisfaction scores. AWAKEN:
Anticipate, Welcome, Appreciate, and Keep it real, Excellence and Never.
2. Answers telephones, routes call, takes messages and provides routine information to patients
or staff. Responds to all telephone inquiries in a timely and courteous manner.
3. Provides guidance and direction to visitors and patients. Calls for transportation as
necessary.
4. Verifies patient’s demographic and personal information and enters them in the appropriate
EHR program.
5. Verifies insurance benefits and eligibility by using eligibility portal in Nextgen and Medi-
Cal.
6. Schedules appointments by telephone and in person; follows up on failed and cancelled
appointments. Performs the 24 or 48-hour patient appointment reminder calls or updates
status of text message calls into Dentrix. Contacts patients if their provider is unavailable on
any given day and documents any patient cancellations. Calls patients to backfill any open
appointment slots.
7. Covers for the Patient Service Lead when on leave and performs any task required from a Patient Services Lead.
8. Responsible to communicate equipment and office maintenance as needed.
9. Must collect patient payments, co-payments and deductibles and generate accurate receipts
for dental services rendered. Utilizes POS machine for Credit Card payment processing.
Collects all daily payments, balances against Dentrix reports, processes the needed
documentation and personally delivers fund to Lead.
10. Presents treatment plan estimate and makes financial arrangement with patient at time of
consultation based on the patient’s insurance coverage. Generates financial contracts,
explains, and collects signatures from all private and sliding fee scale patients. Processes all
financial contracts and submits them to the billing department accordingly.
11. Effectively identifies patient grievances, follows established protocols to resolve or
determines escalation level and need to refer to supervisors.
12. Performs follow up on unpaid accounts during the check-in or check out process to ensure
collections report are within the organization’s expectations of 95% or above.
13. Keeps abreast of all changes via web and/or by leadership with regards to changes in Medi-
Cal coverage for dental service.
14. Responsible for creating a patient record for all new patients.
15. If needed, responsible for assisting patients in the filling out of registration and Medical
History forms.
16. Responsible for organizing new patient charts and ensures that all needed documents are
signed by patient.
17. Responsible for sorting correspondence and referrals, etc. identify with label and scan into
document center in EHR system.
18. Maintain privacy of all patients, employee and volunteer information and access such
information only on a need-to-know basis for business purposes. Comply with all HIPAA
regulations regarding corporate integrity and security obligations.
19. Assures a signature on all reports, correspondence, referrals, etc. from the appropriate
provider before filing the chart.
20. Assists patients in completing a record release/request form as needed.
Requirements:
Education
Minimum High School or equivalent.
Experience
Minimum 1 year front desk experience.
Preferred In a dental setting.
Technical Knowledge
Knowledge of Medi-Cal, Medicare, managed care plans, third party rules and regulations and insurance agreements. Claims processing, and daily operations of dental office, OSHA regulations and safety procedures.
Skills:
Bilingual (English/Spanish). Good oral and written communication. Experience with Dental Terminology, NextGen, Dentrix and Windows Officesystems preferred. Typing of a minimum of 35 wpm.
Dental records filing and dental terminology.
Benefits:
$22-30/hr depending on experience
