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New Student Engagement Coordinator

Position Summary:
This position is part of the Student Engagement and Intercultural Initiatives team within International Student and Scholar Services (ISSS), focusing on student transition initiatives and services. This team serves all international students from non-degree, undergraduate, graduate, and professional school students. This position will work in collaboration with the New Student Transition Team, Undergraduate Recruitment, Sponsored International Students, International Student Exchanges, and GO Minnesota (short-term study options). Responsibilities are designed to ensure a smooth transition from admitted student status through confirmation and enrollment of international students at the University of Minnesota Twin Cities. This position will be supervised by the Director for Student Engagement in ISSS.

As ISSS priorities shift over time, responsibilities may also shift accordingly to focus more heavily on one area or the other.

Job Responsibilities:

Program Development and Oversight (30%)
-Manages the virtual pre-arrival International Student Preparation Course (iPrep) including development, design, updating, implementation, and monitoring on the Canvas learning management system
-Designs and develops the international student parent communications and events with Orientation and Transition Experiences (OTE) and Parent Program in August
-Advises the International Student Ambassadors and MATCH program
-Provides work direction for student leaders, program participants, and volunteers in various program areas including the Global Gopher Experiences (GGE) for new students; liaison with the Global Gopher Leadership team members and the Global Gopher Influencer team social media team


Program Delivery and Coordination (40%)
-Plans and implements virtual and in-person Global Gopher Experiences. These experiences are designed to orient new students with various U of M offices that they will work with during their time at the University, such as Off-Campus Housing, Academic Resources, and Boynton Health Services
-Assists with planning and implementing in-person orientation series each August and January for new international students arriving to the University of Minnesota, Twin Cities
-Partners with the Office of Housing and Residential Life on the coordination of International student early arrival housing, including creating clear and concise communications and assisting with move out from the early arrival housing into their permanent on and off campus housing placements
-Plans and participates in international event management and international educational program delivery, including: in-country presentations, admitted student educational programming, etc.
-Travels internationally and domestically to build relationships and understanding about US educational opportunities generally and UMN degree program opportunities specifically
-Designs, manages, and implements educational events in international contexts about US education and opportunities specific to UMN students

Outreach and Communications (20%):
-Promotes the University at national and international events or conferences
-Represents the University through campus visits, which may include fairs, meetings with prospective students and parents, high school/community college/ESL staff and faculty, information sessions, and presentations.
-Helps coordinate training and meetings with campus partners and students.
-Coordinates campus partner outreach related to new student communications and processes new international students need to understand (example, create/edit content in communications/publications such as iPrep, advisor handbook, FAQ, new student emails, website updates, etc.).
-Coordinates communications (emails, MailChimp, social media, newsletters) in collaboration with the GPS Communications team
-Assists with email responses from prospective and new students.
-Provides administrative support to the scholarship committees

Advising and related Support-10%
-General Student Advising for F-1 and J-1 students on regulation issues and referrals to campus resources
-Provide document preparation and assistance of collecting documents and information needed for new student arrival

Required Qualifications:
-MA + 2 years of relevant experience or BA/BS + 4 years of relevant experience in the following fields of studies: international education, higher education, counseling, social work, or a related degree
-Demonstrated commitment to diversity, equity, and inclusion.
-Effective written and oral communication skills.
-Ability to work and communicate effectively with a diverse team of people.
-Ability to handle multiple tasks during the same time frame.
-Excellent problem solving and critical thinking skills.
-Work, study, travel abroad or relevant domestic multicultural experience.
-Demonstrated ability to organize and coordinate programs.

Preferred Qualifications:
-Experience with University of Minnesota policies, systems and applications such as Sunapsis and PeopleSoft.
-One or more years of personal and academic counseling and/or crisis counseling/management experience, or managing a diverse team (students or staff).
-Multilingual skills (more than one language professional proficiency).
-Ability to travel internationally and domestically.
-Strong inclusion and student centered focus.
-Experience in adapting to ambiguous situations and pivoting when priorities shift.

International Student and Scholar Services (ISSS) is dedicated to serving the University of Minnesota's international community. ISSS supports the University's internationalization efforts by helping departments bring new foreign nationals into the community; by providing intercultural training for students, staff, and faculty; and by offering events that build links between the U.S. and international communities on campus. In addition, ISSS offers training and programs that enhance the awareness and understanding of cross-cultural and international issues across campus and consults with University faculty and staff on issues related to international students and scholars in their departments.

Working at the University

At the University of Minnesota, you'll find a flexible work environment and supportive colleagues who are interested in lifelong learning. We prioritize work-life balance, allowing you to invest in the future of your career and in your life outside of work.

The University also offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost

Please visit the Office of Human Resources website for more information regarding benefits.

Applications must be submitted online. To be considered for this position, please complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail or call .

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U:

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.