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It's a great time to join AAA The Auto Club Group!

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type:

Exempt/Non Exempt:

Job Description:

Position Description

Will earn a competitive salary of $81,411- $90,459 annually with annual bonus potential based on performance.

***This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.***

Responsible for the cost effective administration and operation of general claim teams. Manage teams with respect to assigned products and services. Evaluate team operations, cost effectiveness, efficiency, quality of service, individual and overall team performance. Identify training needs and establish training priorities for department. Coach and counsel team members engaged in providing claim service delivery in Michigan and/or out-of-state areas. Participate in the development/revision of claims training information/programs. Update training materials and practices and ensures distribution to claims personnel.

Manage and administers claim review and auditing functions. Analyze problems relating to products and services and make recommendations for improvement and implements approved method.

Monitor customer service levels to ensure delivery of high quality service. Effectively respond to both internal and external customer inquiries and complaints. Monitor activities of vendors who support claim operations as needed.

Assist the management with establishing short, intermediate and long term goals and objectives. Assist in the development of the budget for the respective team. Review and monitor reports to ensure team operations are within approved budget. Responsible for explaining budget variances.

May manage staff involved in out-of-state losses processed within the State of Michigan and/or in out-of-state locations to ensure adherence to individual state, company and departmental requirements. Develop and manage internal controls in order to audit claim functions.

Provide coverage, assistance and support as needed.

Supervisory Responsibilities (briefly describe, if applicable, or indicate None):

Claim Representatives, technical and administrative support staff

Required Qualifications (these are the minimum requirements to qualify)

Education (include minimum education and any licensing/certifications):

College level coursework in Business Administration, Insurance, or a related field or the equivalent in related work experience. Bachelor's degree preferred.

Successful completion of AAA Michigan endorsed training programs to include:

• negligence, coding/reserving, general claim handling and negotiation skills

In states where an adjuster's license is required, the candidate must be eligible to acquire a state adjuster's license within 90 days of hire and maintain as specified for appropriate states.

Experience:

Experience to include *:

• participating in the design and implementation of medium to large projects

• project planning and management

• PC software applications (e.g., Windows 95 or 3.11 operating systems, MS Word, Excel, PowerPoint, Access, VISIO)

Knowledge and Skills:

Knowledge and experience to include *:

• providing assistance and treatment to injury patients

• medical terminology and human anatomy

• home construction/repair, product and labor cost, and alternative methods of repair

• policy coverage terminology (Michigan and/or out-of-state)

• claims processing policies and procedures (Michigan and/or out-of-state)

• subrogation procedures (Michigan and/or out-of-state)

• investigation and negotiation techniques

• No Fault Law, Fair Trade Practice Act, Essential Insurance Act

• claims operations and handling procedures

• claims terminology and processing systems

• measurement tools for monitoring goal achievement

• developing, conducting and evaluating claim training programs/materials

• concepts and principles involving various injury claim procedures

• claim settlement procedures

• case reserve management

• insurance policy provision

• indications of potential fraudulent activities

Management ability to include:

• strategic planning

• analyzing and problem solving

• organization and planning

• budget preparation

• decision making

• leadership

• team building

Knowledge of:

• Fair Trade Practice Act as it relates to claims

Ability to:

• communicate effectively with others in a work environment

• prepare and present written and oral reports to all levels of management

• coordinate activities of team members

Strong written and oral communication skills.

Possession of a valid State driver's license.

May work long and irregular hours to include weekends and holidays.

Licensed to adjust claims in all states involved in District Operations, as per individual state requirements.

Preferred Qualifications

Completion of IIA (Insurance Institute of America) or other insurance coursework

Previous management or supervisory experience.

Experience in:

• facilitating teams

• developing, coordinating or delivering training programs

Basic PC skills.

Work Environment

Works in a temperature controlled office environment. Travel (up to 30% of work time) may be required with exposure to road hazards and temperature extremes.

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit

Important Note:

ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.