Find Jobs

Job Description

Under the supervision of the Operations Site Manager, the Front Desk Coordinator is responsible for coverage as needed in all Cancer Center areas, including but not limited to Clinical Care Coordinator desks and Call Center, for La Jolla, Hillcrest and North County locations. The scope encompasses greeting patients, check-in and check-out procedures, appointment scheduling for various Cancer Center areas such as Moores Multi-Specialty Clinics, Koman Outpatient Pavilion, Hillcrest, Infusion, Fast Track, MRI, Imaging and Laboratory Services.

The Front Desk Coordinator conducts registration, insurance and authorization verification, updates patient demographics, schedules and updates appointments, collects co-payments, manages/monitors cash drawer, expedites reports, supports and assists with template requests, handles in-basket pool, assists with daily office workflow, works closely with physicians, nurses, staff, leadership and other UCSD departments. The Front Desk Coordinator provides Call Center Specialist coverage, which includes duties such as customer service, answering multi-line incoming calls, completing online registration, verifying insurance, scheduling appointments, securing authorization for scheduled services, expediting EPIC orders from routed referrals through the MUC work queue.

The Front Desk Coordinator provides Clinical Care Coordinator coverage, which includes covering desk duties and assisting patients with expediting new patient scheduling by reviewing the Epic referral work queue on a daily basis. The Front Desk Coordinator assists physicians and all team members with managing all patient-related affairs and acts as patient liaison by fielding questions, scheduling appointments, arranging for hospital admissions, and assisting in other patient-related requests. The Front Desk Coordinator expedites patient needs, administrative duties, calendaring, academic duties, and other duties as assigned.

• Three (3) years of relevant experience working in a large healthcare organization.

• Prior scheduling experience.

• Proven knowledge of third-party payors, including federal, state, and private health plans.

• Experience with patient check-in/check-out and cash handling.

• Demonstrated experience with insurance and authorizations.

• Knowledge of appointment scheduling systems, preferably Epic.

• Possess strong computer skills and be able to work between multiple systems during calls.

• Must have excellent customer service skills.

• Oncology experience.
• Outpatient experience.
• Epic-Cadence experience.
• Bilingual English/Spanish.

• Must be able to work various hours and locations based on business needs; Occasional Overtime/Holiday coverage.
• Work locations including La Jolla, Hillcrest, and Kearny Mesa locations as needed.
• Employment is subject to a criminal background check and pre-employment physical.

Pay Transparency Act

Annual Full Pay Range: $68,883 - $68,883 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $32.99 - $32.99

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

UC San Diego is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California's Affirmative Action Policy please visit:
For the University of California's Anti-Discrimination Policy, please visit:

UC San Diego is a smoke and tobacco free environment. Please visit for more information.

UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Posted: 5/3/2024

Job Status: On Call

Job Reference #: 129684

Under the supervision of the Operations Site Manager, the Front Desk Coordinator is responsible for coverage as needed in all Cancer Center areas, including but not limited to Clinical Care Coordinator desks and Call Center, for La Jolla, Hillcrest and North County locations. The scope encompasses greeting patients, check-in and check-out procedures, appointment scheduling for various Cancer Center areas such as Moores Multi-Specialty Clinics, Koman Outpatient Pavilion, Hillcrest, Infusion, Fast Track, MRI, Imaging and Laboratory Services.

The Front Desk Coordinator conducts registration, insurance and authorization verification, updates patient demographics, schedules and updates appointments, collects co-payments, manages/monitors cash drawer, expedites reports, supports and assists with template requests, handles in-basket pool, assists with daily office workflow, works closely with physicians, nurses, staff, leadership and other UCSD departments. The Front Desk Coordinator provides Call Center Specialist coverage, which includes duties such as customer service, answering multi-line incoming calls, completing online registration, verifying insurance, scheduling appointments, securing authorization for scheduled services, expediting EPIC orders from routed referrals through the MUC work queue.

The Front Desk Coordinator provides Clinical Care Coordinator coverage, which includes covering desk duties and assisting patients with expediting new patient scheduling by reviewing the Epic referral work queue on a daily basis. The Front Desk Coordinator assists physicians and all team members with managing all patient-related affairs and acts as patient liaison by fielding questions, scheduling appointments, arranging for hospital admissions, and assisting in other patient-related requests. The Front Desk Coordinator expedites patient needs, administrative duties, calendaring, academic duties, and other duties as assigned.

• Three (3) years of relevant experience working in a large healthcare organization.

• Prior scheduling experience.

• Proven knowledge of third-party payors, including federal, state, and private health plans.

• Experience with patient check-in/check-out and cash handling.

• Demonstrated experience with insurance and authorizations.

• Knowledge of appointment scheduling systems, preferably Epic.

• Possess strong computer skills and be able to work between multiple systems during calls.

• Must have excellent customer service skills.

• Oncology experience.
• Outpatient experience.
• Epic-Cadence experience.
• Bilingual English/Spanish.

• Must be able to work various hours and locations based on business needs; Occasional Overtime/Holiday coverage.
• Work locations including La Jolla, Hillcrest, and Kearny Mesa locations as needed.
• Employment is subject to a criminal background check and pre-employment physical.

Pay Transparency Act

Annual Full Pay Range: $68,883 - $68,883 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $32.99 - $32.99

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

UC San Diego is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California's Affirmative Action Policy please visit:
For the University of California's Anti-Discrimination Policy, please visit:

UC San Diego is a smoke and tobacco free environment. Please visit for more information.

UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.