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Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

All of Southwest's People come together to deliver on our Purpose; Connecting People to what's important in their lives through friendly, reliable, and low-cost air travel. The Lead Technology Analystdelivers on our Purpose by joining the People and Finance Agile Portfolio Management Office (APMO), implementing a framework at the portfolio level to support efficient ways of working.This rolepartners with internal stakeholders to continue our SAFe/Agile journey as we establish, implement and facilitate lean portfolio practices. The Lead Technology Analyst is a detail-oriented thinker who is ready to drive the future of Southwest's Technology through aligning business needs with agile portfolio practices.

Additional details:

• This role is offered as a remote workplace position, which may require travel for training, meetings, conferences, etc. Outside of those required visits, the majority of your working time may be spent in a remote location, away from our Corporate Campus. Please note, while this is a remote position, there is a limited group of states or localities ineligible for Employees to regularly perform their work. Those ineligible locations are: Alaska, California, Colorado, Delaware, Illinois, Iowa, Maryland, Massachusetts, Montana, New Hampshire, New Jersey, New York, North Dakota, Oregon, Pennsylvania, South Dakota, Vermont, West Virginia, Washington and Wyoming

• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

Southwest Airlines is an Equal Opportunity continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.

• Apply and teach knowledge and skills of analysis, business processes, tools, domains, project methodologies, requirements definitions, and testing to solve a range of problems
• Partner with other Technology Team members to provide advice or solutions within areas of expertise
• Identify and provide strengths and weaknesses of alternative solutions, conclusions, or approaches to problems and search for and seize opportunities to do more or to do things better
• Estimate effort and value for solutions
• Apply and teach business solutions with broad level knowledge about technology platforms/architectures
• Verify information and carefully review and check the accuracy of your own work and the work of others' using dependency identification processes in technology work
• Establish or follow prioritization processes to drive work, completing work with a sense of urgency
• Express ideas, business or technical requirements clearly and concisely verbally and in writing using appropriate levels of summary and synthesis on a regular and consistent basis
• Monitor program risks, issues, and scope, ensuring the appropriate level of priority, visibility and escalation
• May perform other job duties as directed by Employee's Leaders

• Advanced knowledge of business analysis, process modeling and redesign
• Advanced knowledge of technical environments
• Advanced knowledge of software development methodologies
• Skilled in excellent partnering, communication, and negotiation in working with various Teams and/or external partners
• Ability to analyze large, complex, or vague Business or technical problems, articulating the problem or root cause, and translating the analysis into viable solution recommendations
• Ability to analyze data and trends, draw conclusions, and make recommendations based on analysis
• Ability to work effectively in a strong Customer service/team oriented environment
• Ability to research, create, and document requirements, processes, and technical specifications
• Ability to manage and prioritize multiple and widely varied work streams/tasks
• Ability to take on multiple assignments, whether administrative or project related, while maintaining a successful level of completion in all responsible work; able to mentor others to do the same
• Ability to develop, present and effectively communicate ideas and strategies to a variety of audiences, including Senior Leadership
• Ability to teach and mentor others concerning technical and business subjects

• Required: High School Diploma or GED
• Required: Bachelor's degree in Business, Engineering, Computer Science, or Information Systems or related field; or equivalent formal training

• Required: Expert-level experience, seasoned and specialized knowledge in information technology (IT) operations, programming, systems/software development or another IT related field

• Preferred: Experience with Scaled Agile for Enterprise (SAFe) and Lean Portfolio Management (LPM)

• Preferred: Experience in application of frameworks to deliver governance based solutions and deliverables

• Preferred: Experience with executive level presentation material creation

• Preferred: SPC (SAFe Practice Consultant)

• Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines

Pay & Benefits

• Competitive market salary from $130,750 per year to $145,300 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.
• Benefits you'll love:
• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Up to a 9.3% 401(k) Company match, dollar for dollar, per paycheck *
• Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit**
• Explore more Benefits you'll love:
• *Pay amount does not guarantee employment for any particular period of time.
• **401(k) match contributions are subject to the plan's vesting schedule and applicable IRS limits
• ***ProfitSharing contributions are subject to plan's vesting schedule and are made at the discretion of the Company.

Southwest Airlines is an Equal Opportunity Employer.
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