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Job Description

The Department of Mental Health, Central Mass Area (CMA) Office is seeking a highly organized individual to assist the Office Support Specialist in providing support to the Clinical Service Authorization Division in Worcester. This student intern will gain understanding of the DMH system and knowledge of human service agencies/resources offered throughout the CMA.

Note: This position is 40 hours per week, 8:30 a.m. - 5:00 p.m. Monday - Friday with Saturday and Sunday off.

• Assist with incoming calls, take messages, return calls to applicants, and community liaisons.

• Share the responsibility of monitoring the Service Auth email inbox by responding to emails, printing applications and documentation.

• Data entry and report extraction.

• Assist with researching and following up on incomplete applications and records received.

• Fax requests for medical records.

• File, organize and purge medical records.

• Draft letters for signature

• Assist with the scanning applications and sending emails to designated staff at our five sites.

• General support for Clinical Service Authorization Specialists as needed.

Preferred Qualifications

A customer service focused individual with interest in mental health and human services.

An understanding of HIPAA

Proficient in Microsoft Office

Given the population served, bilingual or multilingual fluency.

Period of Service:

May 28, 2024 through August 30, 2024

Additional Information:

Benefits are unavailable with the exception of sick leave accruals.

All employees will be paid on a biweekly basis and must have direct deposit.

The salary for this position is $18.00 an hour.

Hours: 8:30 a.m. to 5:00 p.m.

Days Off: Saturday and Sunday

DMH Mission Statement:

The Department of Mental Health assures and provides access to services and supports to meet the mental health needs of individuals of all ages, enabling them to live, work and participate in their communities. The Department establishes standards to ensure effective and culturally competent care to promote recovery. The Department sets policy, promotes self-determination, protects human rights and supports mental health training and research.

Pre-Hire Process

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit

Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines,

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website.

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form.

For questions regarding this requisition, please contact Employment & Staffing at , Option 4.

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.

Please see Preferred Qualifications.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.