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The Physician Practice Team Lead assists Imaging leadership to promote effective and efficient clinic operations. Collaborates with the Director of Outpatient Practices and/or Physician Practice Managers to establish common standards. Assists with the coordination of coverage and workflow to ensure smooth operations within the practice while serving as a leader for front office administrative processes and procedures. Collaborates and supports the processing of regulatory compliance to include credentialing of professional/licensed staff, compliance with Medicare regulations, and all payor regulations. Participates in the Revenue Cycle management processes of the practice.

Job Responsibilities

• Leads practice staff in a professional and competent manner. Motivates and mentors staff to promote efficiency, enhance morale, retain competent staff, and provide a positive working environment within the practice. Screens and conducts initial staff interviews per management guidelines.
• Provides effective communication linkages through telecommunications and/or internet-based technologies to ensure patient access, service, and operational coordination.
• Completes assignments and projects within deadlines and with minimal supervision. Displays attention to detail, uses reasoning skills, and demonstrates an organized approach to produce quality work.
• Partners with related departments such as Physician Billing, Patient Financial Services, and Medical Records to identify opportunities for financial improvement.
• Optimizes operations by assessing and managing the practice infrastructure per Imaging (IMG) and practice guidelines in collaboration and per the direction of IMG leadership.
• Provides new team members with process orientation and software training.
• Tracks and monitors team member time/attendance and approves time sheets.
• Monitors patient volumes, patient access, and level of patient services to ensure patient satisfaction. Collaborates and supports the processing of regulatory compliance to include credentialing of professional/licensed staff, compliance with Medicare regulations, and all payor regulations.
• Ensures compliance with government and contract regulations. Completes all necessary compliance training annually to include training over system-wide compliance policies and procedures. Ensures regulatory compliance with federal and/or state authorities as well as any external governing authority.
• Enforces safeguards against fraud and abuse. Obtains and maintains records of credentials for professional/licensed staff.
• Oversees and monitors the performance of front-end Revenue Cycle functions (i.e. insurance verification, registration, co-pay collection, and charge entry) to ensure compliance with sound accounting practices. Participates in strategic planning, cost reduction, and revenue enhancement activities.
• Organizes clinic operations to maximize efficiency and effectiveness of operations. Minimizes/manages patient wait times while monitoring physician productivity levels.
• Demonstrates appropriate troubleshooting/problem resolution skills related to practice processes and workflow. Ensures that offices are appropriately staffed by working in conjunction with the Director of Outpatient Practice and/or Physician Practice Manager or other designated leader in the areas of recruitment, hiring, orientation, discipline, and evaluation of all office staff.
• Oversees and assists team members in assigned functional area, which may include but not limited to, ensuring team is meeting key deliverables and quality standards, addressing and resolving challenges, managing and tracking performance, and assisting in time management and scheduling; escalates issues to senior leaders as needed.
• May perform additional duties as assigned.

Additional Requirements

Certification - None requiredLicensure - None requiredExperience - Three years of experience in a physician practice settingEducation - Associate Degree in Health Care Administration or an additional two years of relevant experience in lieu of a degree