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Renewals Manager

Pluralsight, LLC | Draper, UT, US, 84020

Posted 2 days ago


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Description

Job Description:

As a Renewals Manager, you'll be responsible for renewing large volumes of customer contracts, supporting, managing, and closing renewal transactions. You'll play a meaningful role in supporting our Customer Success and Revenue organizations. You will also collaborate within Revenue and Success, Marketing and Legal to improve the renewal success while looking for additional opportunities for upselling additional revenue. The Renewals Manager works in partnership with the Account Executives when expansion opportunities are identified, ensuring that the right sales resources are engaged to maximize growth within the account.

What you'll do:
  • Complete renewal lifecycle management including all administrative tasks such as acquiring Purchase Orders when required, forecasting, quoting, agreement negotiations, and order creation and submission.
  • Engage with Revenue and Customer Success counterparts to identify and mitigate risk within your customer base.
  • Partner effectively and cross-functionally with sales account executives supporting this customer segment.

Experience you'll bring:
  • Experience renewing customers and identifying expansion opportunities
  • Background in business development, sales or customer success
  • Comfortable using a variety of communication methods (sending outbound emails, making outbound phone calls, conducting virtual meetings, leading webinars, etc.)
  • Proven track record of success in managing a high-volume portfolio of accounts
  • Business acumen and ability to analyze data to address customer situations
  • Ability to travel up to 10%
  • B2B SaaS experience; familiarity with SaaS renewal motion
  • Requires a minimum of 2 years of related or equivalent experience; a Bachelor's degree, or an advanced degree without experience.

Why you'll love working here:
  • We're remote- and hybrid-friendly
  • We're mission driven and values guided
  • We have a strong commitment to diversity and belonging
  • We cultivate a culture of trust, autonomy, and collaboration
  • We're lifelong learners and champion team member growth and advancement
  • We've got you covered - team member benefits include competitive compensation packages, medical coverage, unlimited PTO and Summer Fridays, wellness reimbursements, Pluralsight subscription, professional development funds and more.

About us:

We're Pluralsight, the technology workforce development company that helps teams build better by knowing more and working better together. Using our Skills, Flow, and Cloud product, teams can develop critical skills, improve processes and gain data-driven insights.

We're a community of growth seekers and lifelong learners who are out to do big things that make a difference in people's lives, and we're looking for curious, talented people to join us. Our culture of trust, autonomy, and genuine collaboration create an environment where you'll grow as a human and as a professional. Because to us, your growth is our growth, and vice versa.

Physical and Mental Requirements

Work is performed in an office (or home office) environment and requires the ability to operate office equipment and keyboards. Sedentary work. Repetitive work.

Ability to perform tasks related to documentation, data analysis, transcription and extensive content analysis. Learn new tasks, remember processes, complete tasks independently, and make timely decisions in the context of a workflow.

EEOC Statement

Bring yourself. Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age or protected veteran status. Pluralsight will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please visit the bottom of our website to learn how to request an accommodation.

For more information on Pluralsight's commitment to building a more diverse and inclusive workforce, please review our most recent Diversity, Equity, Inclusion and Belonging report here.

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