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• Perform timely monitoring of open rent reports (weekly) and open accounts receivable report (monthly) to determine tenant lapse in payments for rent, common area maintenance (CAM), taxes, utilities, etc. Review tenant billing and payment history and update tenant lease payment records.
• Contact current tenants who are behind in lease payments to collect on overdue funds related to rents, ancillary charges, taxes, etc. Discuss status, negotiate re-payment plans. Perform computer input into Outlook, AS400 of notes taken and information provided in discussion with tenants. On a timely basis, review appropriate reports regarding payments agreed to by tenants or review scanned check system to identify if payment has been made. Coordinate, update and maintain tenant collection information in AS400.
• Review and respond to tenant inquiries involving calculations or discrepancies with leases. Review lease to confirm methodology conforms with the lease language. Research common area maintenance, utility bills and real estate tax bills and address concerns or discrepancies to tenants via written correspondence. Reconcile amount to be paid on tenant accounts. Provide historical payment data to tenants and revise tenant invoices when needed. Calculate appropriate billing and issue credits for open AR accounts where required based upon information provided by tenants as approved by management for incorrectly billed items and late charges assessed. Prepare correspondence and answer questions.
• Communicate with billing department and lease administration department to insure that changes made in payments/calculations are documented for future billings.
• Communicate with leasing agents and corporate counsel to determine action to be taken on past due accounts especially if tenants do not respond to or do not properly provide payments. Review account status of problem tenants with lease agents and management. Communicate with lease agents, management personnel, and company collections personnel regarding problems with payments, probable tenant claims of bankruptcy, resolution of problems, inability to find/contact tenants or any issues or concerns in proper payment. Participate in weekly default meetings to discuss account status.
• Place tenant accounts in default. Communicate with outside counsel to discuss status and to issue default and demand letters to tenants especially if advised by lease agents, or rent payment is 2 or more months behind or other terms of accounts are over 90 days behind. Follow up with tenants regarding default letters, monitor waiting period and advise lease agents, collections staff and management of status.
• Upon notification of tenant filing of bankruptcy, calculate and produce proof of claim report preparing costs involved in stages of bankruptcy per lease agreement including costs prior to bankruptcy (pre-petition), after bankruptcy is filed (administration) or costs incurred after rejection of lease (rejection damages). Provide information to collections paralegal.

• 2 + years' experience in account collections or a field related to accounting and customer service. Associates degree preferred.
• Excellent organizational and communication skills (written and verbal) with a high level of attention to detail and professionalism.
• Computer literate preferably in MS Word/Excel.

Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact .

Vaco also wants all applicants to know their rights that workplace discrimination is illegal.

By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco LLC and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco") respects your privacy and are committed to providing transparent notice of our policies.

• California residents may access Vaco's HR Notice at Collection for California Applicants and Employees here.
• Virginia residents may access our state specific policies here.
• Residents of all other states may access our policies here.
• Canadian residents may access our policies in English here and in French here.
• Residents of countries governed by GDPR may access our policies here.

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:

• the individual's skill sets, experience and training;
• licensure and certification requirements;
• office location and other geographic considerations;
• other business and organizational needs.

With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.